Manager - L2 Production Support (ETL & Data Platforms)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

What You Will Do

Production & Incident Leadership

• Own L2 support for large-scale ETL pipelines and batch processing systems.
• Ensure SLA compliance across incidents, service requests, and problem management.
• Lead major incident bridges and drive timely resolution.
• Perform deep root cause analysis (RCA) and implement preventive actions.
• Drive measurable reduction in recurring production issues.

• Support and troubleshoot complex ETL workflows (Informatica, Ab Initio, DataStage or similar).
• Work extensively with Greenplum databases, including query tuning and performance troubleshooting.
• Monitor data integrity, job performance, and platform stability.
• Collaborate with DBA, infrastructure, and development teams for performance optimization.
• Exposure to cloud-native technologies.

• Lead, mentor, and manage a team of L2 support engineers.
• Drive accountability, skill development, and operational excellence.
• Manage on-call rotations and ensure 24x7 production coverage.
• Foster a culture of ownership and continuous improvement.

• Leverage Unix/Linux and Shell scripting to automate repetitive tasks.
• Improve monitoring, alerting, and observability practices.
• Champion proactive support models over reactive firefighting.

• Partner with business and technology stakeholders.
• Provide production health updates and trend analysis.
• Ensure compliance with audit and regulatory requirements.