Customer Communications Developer

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Reporting to
Comms Management Team Lead

Background

As Signal's Communications Management function continues to deliver exceptional customer communication experiences, we are seeking Customer Communications Developers to design, build, and implement customer communication solutions that meet agreed objectives while supporting the development and continuous improvement of our technology-based capabilities.

Purpose of the role

The Customer Communications Developer role is essential to delivering high-quality customer communication solutions that meet client objectives. You will work closely with project teams and clients to clarify requirements, implement solutions, and ensure successful delivery of communications management projects. Working within a supportive team environment led by your Team Lead, you will contribute your technical expertise while continuously developing your capabilities.

• Work closely with project teams (including clients) to clarify requirements and suggest improvements
• Attend client meetings to assist with scoping and briefing activities
• Participate in project kick-off meetings, identifying risks and opportunities
• Estimate time and cost for your elements of the project
• Take ownership of defining the technical solution where appropriate
• Contribute to the preparation of project documentation

• Development and delivery of customer communication solutions to meet client objectives
• Ensure testing is adequate and documented, following proper deployment processes
• Ensure project documentation is complete and maintained to agreed standards
• Keep project stakeholders informed of issues and progress
• Effectively manage each project to meet deadlines and follow change management processes
• Identify and raise project risks to your Team Lead for resolution
• Collaborate with clients, Signal Project Managers, and third-party companies

• Deliver work to quality standards and participate in quality checks
• Support response to quality control incidents as directed by your Team Lead
• Follow documented processes and procedures consistently
• Flag process issues or improvement opportunities to your Team Lead

• Participate in project wash-up sessions to review performance
• Make recommendations for improvements on subsequent projects
• Contribute insights from project delivery to inform continuous improvement

• Share knowledge and support colleagues across the team
• Contribute to the continual improvement of processes and practices
• Support implementation of new products, features, and process changes
• Participate in training initiatives to develop your skills and capabilities
• Contribute to technical development within Comms Hub as opportunities arise

• Apply operational controls as directed by your Team Lead
• Support maintenance of documentation alongside team members
• Work on change projects as allocated to your team
• Contribute to a positive, collaborative team environment

• Accuracy and timeliness of projects delivered
• Client satisfaction (internal and external)
• Quality of technical solutions and documentation
• Adherence to processes and quality standards
• Knowledge sharing and coaching of colleagues
• Contribution to team performance and continuous improvement

• Experience with Quadient Inspire Designer is essential.
• Team player with strong collaborative skills
• Problem solver who approaches challenges constructively
• Clear communicator across technical and non-technical audiences
• Resilient and adaptable to changing priorities