Client Services Manager (Multilingual: Korean, Japanese, English)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview

We are seeking a multilingual Client Services Manager to serve as the primary liaison for our South Korea and Japan-based US proxy clients, bridging language and cultural differences while ensuring high-quality US proxy service delivery. You will support prospect contractual negotiations, lead client implementations, coordinate operations (data processing, programming, tabulation), and provide ongoing post-implementation support. Fluency in Korean, Japanese and English is required.

Responsibilities

• Act as the multilingual (Korean, Japanese, and English) liaison for South Korea and Japan-based US proxy clients, interpreting contractual terms and facilitating negotiations.
• Lead and coordinate client implementations and onboarding across operations (data processing, programming, tabulation), ensuring timely, accurate execution.
• Manage day-to-day client relationships and serve as primary contact for inquiries, incidents and escalations; analyze root causes and coordinate fixes with internal teams.
• Translate and explain technical and contractual information between Korean/Japanese clients and English-speaking teams to ensure mutual understanding.
• Monitor service delivery metrics, maintain accurate documentation, and prepare reports on client satisfaction and operational performance.
• Identify and recommend process improvements, risk mitigations and efficiency gains across delivery workflows.
• Collaborate closely with sales, technical support, product management and other stakeholders to align on client needs and drive service enhancements.

• Native or near-native fluency in Korean and Japanese, and professional fluency in English (spoken and written).
• Bachelor's degree in business, finance, computer science or equivalent experience preferred.
• 3+ years' experience inclient service, account management, or implementation within financial services, proxy services, or a related technology service environment (experience in the mutual fund or insurance sectors is a plus).
• Strong understanding of operational delivery (data processing, programming, tabulation) and the ability to coordinate technical teams.
• Proven negotiation skills and comfort interpreting contractual terms across languages and cultures.
• Proficient with Microsoft Word, Excel and PowerPoint; experience with CRM systems and ticketing/issue-tracking tools.
• Excellent communication, interpersonal and problem-solving skills; ability to manage competing priorities and work independently in a fast-paced environment.
• Must be able to work on-site in our Tokyo office.

• Experience in asset servicing/proxy voting would be an advantage
• Experience working in bilingual/multilingual environments supporting institutional clients.
• Familiarity with US proxy processes and service delivery models.
• Basic knowledge of project management practices and process improvement methodologies.

• Competitive compensation and benefits package.
• Professional development and career growth opportunities.
• A dynamic, inclusive workplace that values diversity and innovation.