Associate Client Support Representative (REMOTE)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is Growing! We are seeking an Associate Client Support Representative who maintains efficient and effective communication with our subscriber base by handling both inbound and outbound phone calls and email correspondence. The Enterprise Client Support team members continually educate customers regarding compliance processes, troubleshooting techniques, how to leverage the digital tools we provide by conducting educational webinars. In addition to customer education, the Associate Client Support team members are responsible for creating, fulfilling and maintaining Broadridge products, such as, websites, domain names, sponsored ads, digital advertising and social media support.

Work-Mode: This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.

Job Responsibilities:

• Call Handling
  • Inbound calls - All Clients
  • Outbound calls - Collections, Product and Sales Support
  • Log call notes in Salesforce
• Customer Relationship Management

• Maintain client relationships focused on customer satisfaction and retention
• Educate clients on product and program enhancements
• Compliance monitoring and management
• Create Corporate Client reports as needed
• Maintain and track communication with clients
• Liaison to other teams and/or resources
• Flexibility in work schedule is a necessity
• Facilitate information flow to all relevant parties
• Support Client Relationship Manager and Client Services Manager as needed
• Complete additional projects as assigned

• Bachelor's degree or equivalent experience preferred
• At least three years of customer service experience.

• Functional/technical skills
• Attention to detail
• Strong written and verbal communication skills
• Comfort with online marketing solutions
• Comfort with AI applications
• Process management experience
• Ability to work under tight deadlines
• Proficient in Microsoft Office applications - Word, Excel, Powerpoint
• Ability to sit for long periods of time
• Ability to maintain professional verbal conversations for the majority of the shift
• Ability to enter data while maintaining customer communication