Senior Customer Success Manager
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
As a Customer Success Manager based in Seoul, you will work primarily with Resellers to help their clients realise value from their investment in Braze.
WHAT YOU’LL DO
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- Partner with Braze Reseller team to drive renewals of Reseller customers, retention and net retention targets.
- Be the primary Customer Success point of contact for our reseller teams and trusted advisor at Braze.
- Manage a portfolio spanning multiple reseller partners in parallel, each with its own governance cadence, technical maturity and customer mix.
- Partner with the commercial owners at Braze, taking a lead role to ensure excellent customer experience and commercial alignment.
- Drive feature adoption by building a shared Success Plan with your reseller teams and customers, providing strategic guidance, enablement, and day-to-day advice to help them help their clients meet their business objectives with Braze.
- Drive customer advocacy by building strong customer communities in our key markets, including reseller- and existing-customer-facing community events and sessions.
- Be a strategic thought leader for your reseller partners, analyzing use-cases and recommending market/vertical best practices to enhance client marketing programs.
- Proactively analyze your partner’s customers product usage through use of platforms such as; Gainsight, Looker and Salesforce to identify opportunities and risks to account health.
- Maintain ongoing regular contact with our reseller teams via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
- Work as a neutral, even-handed partner across our full reseller ecosystem, holding every partner to consistent standards and maintaining the trust of each of them.
- Advocate for our reseller’s customers, soliciting and synthesizing customer product feedback to contribute to product development.
- Provide continuing education for your reseller teams to maximize their product proficiency, running reseller enablement sessions yourself, and identifying new or unused Braze features that could provide value for their customers and represent an upsell opportunity for Braze.
- Be a contact point for strategy, product training inquiries, and day-to-day support for your resellers. You will hold technical conversations directly with reseller teams and coordinate with Technical Support, Industry Solutions, and Deliverability Services to drive escalations through to resolution.
- This role is based in Seoul. You will work with our resellers and their customers across South Korea both remotely and onsite, with periodic regional travel.
- You will be the main point of contact for Braze Customer Success into South Korea. Business-fluent Korean and professional working English are both essential.
Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.
WHO YOU ARE
You are an established customer success professional who finds satisfaction in helping your customers achieve great things. You have an excellent track record in customer success or a related role and are excited to work with complex multinational businesses.
- You are energetic, proactive and outgoing. You build relationships quickly, get ahead of issues before they land in your inbox, and are comfortable being highly visible with partners and their customers.
- You have significant project management experience and/or formal certifications (PMP, Agile, etc).
- You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients trust that you listen and understand their problems.
- You’re known for being a “team player.”
- High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others.
- You have strong technical domain knowledge across two or more of the following: SaaS, Mobile, APIs and SDKs, data integration, Marketing Automation, Direct Marketing, Analytics or Programming (HTML, Liquid etc). Our reseller partners are technically sophisticated, so you will need to be comfortable working through platform, integration and data questions directly rather than routing every question elsewhere.
- Hands-on experience with Braze is strongly preferred. Experience with a comparable customer engagement or marketing technology platform is a strong alternative. You will be ramping in a market where day-to-day in-person platform coaching is limited, so arriving with existing platform fluency matters.
- Working knowledge of the message channels prevalent in the Korean market e.g. KakaoTalk (AlimTalk / ChinguTalk), LMS/MMS and push.
- Business-fluent Korean and professional working English. You will operate in Korean with partners and their customers, and in English across Braze’s regional and global teams.
- 3-6 years experience managing complex accounts across multiple senior client stakeholders at a SaaS company.
- Experience working in or with the Korean market.
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
OUR AI-POWERED BRAZE RECRUITMENT PROCESS
At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.
Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.
Please contact us at talentdata.privacy@braze.com for any requests or questions. To find out more about our hiring process, check out this page.
Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)
Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. A summary of the most recent bias audit results for such tool is available here.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
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Financial and Retirement
Professional Development
Diversity and Inclusion