Workspace Specialist Hard Services

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Description:

The goal of the Workspace Specialist is to support the flawless and timely execution of all tasks that relate to the Real Estate and Workspace Services purpose, specifically relating to business partnering, community building and Supplier steering. Building a positive employee experience for HQ, Amsterdam and Manchester, is a key goal of this role. This role will foster an environment where employees feel valued and recognized for the part they play in the Booking.com story.

As a Workspace Specialist HQ you work on all topics but have your own area of expertise being,

Hospitality, Events, Hard Services or Soft Services. You report into the Manager Expertise team and work closely with the senior workspace specialist , manager community and events and the contract managers.

Key Job Responsibilities and Duties:

Process management

• Support to make sure all Workspace Services processes are up to date and adjusted when needed. Could be to improve but also because as a result of new mandatory regulation etc

Operational Supplier management

• Work together with all suppliers contracted for all Services delivered for HQ campus. Attend weekly or daily meetings in order to manage services and make sure all suppliers are aligned.if necessary escalate to or involve manager/ TL expertise team. Make sure all suppliers operationally deliver as contracted, when needed inform the contract manager on all structural issues via manager expertise team.

Project participation

Act as a subject matter expert (SME) in all REWS projects led by the REWS Program team.

Operational support implementation of results of projects and make sure all suppliers are

informed and instructed. Support Senior specialist on small operational projects.

Demand and Stakeholder Management

• Work closely with Senior Specialist and/or contract manager to initiate operational demand management tools to review data and share insights on the delivery of an improved employee experience within HQ and create solutions for an improved employee experience, for example to improve ease of work and remove barriers that would otherwise impact business continuity
• Support Senior specialist and/or contract manager action plans and initiatives together with the Program team HQ that enhance employee satisfaction based on feedback received through surveys and other data points to build a positive employee experience across whilst adhering to REWS guidelines

Community Building & Events

• Collaborate with all business stakeholders and support Community and Events manager HQ to deliver and organize activities, social events, and celebrations to strengthen relationships and build camaraderie among employees. Encourage cross-team collaboration and create opportunities for employees to connect and bond, both in-person and virtually.
• Collaborate with the local social committees and Community and Events Manager to create an inclusive workspace experience
• Create events that are within budget guidance and keep the Community and Events manager informed and consult when needed
• Partner with key stakeholders on various perspectives relating to non facility management scope, and where applicable ensure the respective budget/topic owners deliver the result e.g. HR, Comp & Ben, IT Service, Finance, GSR, Legal, Tax, T&E
• Support the Community and Events manager on all community related initiatives, in Amsterdam also for the Public Plinth and external ODE events.
• Support LT & EBP leads on all events like for example Boardweek or LT strategy days
• Work together with Global events when events are organized at the Campus like for example sponsorship & marketing events like Eurovision or Pride.

ERO and Safety

• Support the head of ERO ( manager Expertise team) and all relevant stakeholders like the global security team and security supplier on all security topics to keep our campus safe. On special events like for example demonstrations or big external events.
• Make sure all ERO processes and instructions are up to date and adjusted. Make sure the ERO organization is as demanded and work with the external supplier on all relevant actions needed to have an ERO organization in place .

Communication & Information

• Deliver support on HQ stakeholder communications
• Responsible to resolve queries ( 2e and 3e line) and escalations received from the stakeholders and Workspace Services team, update ServiceNow relating to Workspace Service articles
• Support the team to lead HQ stakeholder meetings in partnership with the workspace services management team, to share global updates and to understand HQ needs with support in organizing key events. Provide guidance, resources, and logistical assistance to ensure successful event planning and execution.
• Promote on global sustainability commitments, well being and living healthy initiatives and awareness
• Stay informed about industry trends and best practices related to workspace experience and community building through employee engagement
• Out of sight is not out of mind - ensure a consistent approach is taken through consistent communication using the most relevant channel eg. meetings, Workplace, email.

Qualifications & Skills:

• Communication: Clear and transparent communication, as well as stakeholders involved in the employee experience. Dutch speaker for Amsterdam Campus
• Stakeholder Management: Building and maintaining positive relationships with stakeholders, understanding their expectations, and addressing their concerns and feedback.
• Relationship Building: Strong interpersonal skills to foster relationships with employees and stakeholders. The ability to connect with diverse groups and establish collaborative partnerships.
• Change Management: Deliver Support on managing the impact of changes related to the employee experience, involving effective communication, and support for stakeholders throughout the change process.
• Event Planning and delivery: Support on planning and delivering community events, both in-person and virtual, to bring employees and the business community together.
• Flexibility and Adaptability: Adapting to changing work environments and accommodating different arrangements while considering the needs and concerns of different stakeholders.
• Empathy and Inclusivity: Understanding and addressing the unique needs of remote employees and stakeholders, fostering a sense of belonging and inclusion.
• Problem-Solving and Decision-Making: Addressing challenges to the manager expertise team related to remote work and the employee experience while considering the perspectives and input of stakeholders.
• Project Management: Support on Planning and executing initiatives to enhance the employee experience, involving coordination with stakeholders and managing change effectively.
• Collaboration and Teamwork: Collaborating with relevant teams, stakeholders, and leaders to align strategies, obtain buy-in, and ensure successful implementation.
• Data Analysis: support the team on getting the data to utilize data to measure the impact of employee experience initiatives, gather feedback from stakeholders, and make data-driven decisions for continuous improvement.
• Continuous Learning: Keeping up with remote work trends, best practices, and stakeholder needs to ensure the employee experience remains relevant and effective.

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Inclusion at Booking.com:

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

• Let's go places together: How we Hire
• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Client-provided location(s): Amsterdam, Netherlands

Job ID: booking-26626

Employment Type: OTHER

Posted: 2025-11-18T18:34:57