Trust & Safety Lead

Job Summary.

The Identification Lead plays a crucial role within the Safety Management Systems team of our Group Trust & Safety department. The Identification Lead is responsible for overseeing and managing the identification process of the Risk Appetite, Inherent Business Risk Profile and Threat Landscape. This role involves developing and recommending mitigation strategies and influencing the Group Trust & Safety to ensure swift and accurate identification of safety risks, thereby contributing to the overall safety and well-being of our Customers.

This role requires someone who is a team player, well organized, strong in stakeholders management and influencing skills. Besides, the ability to operate in a fast paced, dynamic environment, to work under pressure, as well the ability to react swiftly and adapt plans quickly to meet business needs is required.

The experience working in or with large operations is preferred.

Key Responsibilities.

Identification Program Development

• Develop and maintain a framework to enhance the efficiency and accuracy of the identification process (i.e. maintaining the Risk Appetite Framework for T&S and drive the ever changing risk landscape of our business and translate that into an easy to understand risk appetite report, inherent business risk profile and threat landscape reports).
• Utilize data and analytics to measure the effectiveness of identification efforts and drive data-informed decisions.
• Monitor and analyze trends in Trust & Safety risks, user behavior, and industry best practices to continuously refine identification methodologies.

• Cooperate with QA Through data, identify trends and patterns affecting quality at the employee level as well as broader trends at the team and conduct root cause analysis
• Run/collaborate on running enterprise risk control assessments and offer recommendations for new or improved controls.
• Cooperate with Opex to improve ways of working and processes for the team to minimize the risk for our portfolio.
• Proactively identify opportunities to improve operational workflows and processes through workflow optimization and innovation.
• Deliver reports for audits and evaluations containing key insights that will help operations stakeholders improve overall program performance.

• Build and maintain strong partnerships with operational team members and cross-functional teams, providing regular communications and updates.
• Collaborate with Trust & Safety Analysts, Operational Excellence, Project Management, Engineering teams, Policy, CS, LPS, Legal teams, EPS sites and CoE's to provide structured and timely recommendations to mitigate and prevent Trust & Safety Risks at all levels of the T&S organization.
• Provide guidance, training, and mentorship to team members to support their professional development and ensure consistent adherence to identification standards.
• Deliver report insights in clear format, and present insights in compelling fashion to Leadership.
• Building collaborative partnerships between SMEs and T&S team members to build and scale effective identification solutions across their area of responsibility.

• Able and willing to take on extra challenges.
• Actively looks for ways to improve in every aspect and be aware of the latest trends and risks that may affect the business.
• Actively seeks feedback and shows the ability to reflect on own behavior and performance.
• Continually develop own knowledge and skills, keep abreast of market developments and benchmark activities externally to ensure best practice.

• Execution of quantitative and qualitative investigations.
• Prioritize and take decisions based on impact and risk.
• Produce insightful and actionable reports.

• Excellent knowledge of Identification Processes, combined with the ability to deliver pragmatic and impactful solutions (L3).
• Strong decision making ability (L3).
• Self-starter, hands-on and able to work independently (L3).
• Good level of accuracy and strong attention to detail with the right level of interpersonal and analytical skills as well as emotional intelligence (L3).
• Excellent facilitation, communication, listening and stakeholder engagement skills with ability to translate needs into scalable knowledge solutions (L3).
• Ability to analyze data and processes, derive insights, report insights in clear format, and present insights in compelling fashion to leadership. (L3).
• Familiarity with Trust & Safety risk trends like physical security, human rights, trust & safety and risk management (L2).
• Effective time and workload management skills, able to assimilate information quickly whilst cutting through volume and complexity in order to focus on the priorities (L2).
• High level of psychological resilience working with sensitive and distressing matters and ability to perform under pressure (L2).
• Expert organizational
• Self-starter with the ability to work independently.
• Strong attention to detail.
• Ability to operate in a fast paced and dynamic environment.
• Trustworthy character and ability to manage confidential and highly sensitive information with the highest levels of discretion and professionalism.
• Commercial attitude/business-driven and interest.
• Knowledge of Google/Microsoft Suite, in particular Google Sheets, Excel, Google Slides, Google Docs.
• Lean, Six Sigma, or other process improvement and quality body of knowledge is a plus.

• Possibility to live and work in Amsterdam, named as the best city in the World for living a happy and healthy life
• International and diverse company culture;
• Possibility to innovate through multiple company programs (e.g. Hackathon, twice a year)
• Opportunity to work in an Agile, startup-like development environment
• Excellent support for personal development through online platforms
• Mentorship programs to accelerate skills growth
• Contribute to the company tech transformational journey toward a more modern tech stack
• Inclusive leadership, valuing the opinion of everyone independently of their career level
• Great compensation package
• Multiple perks that will make your life easier (e.g. discounts to local shops, discounted gym membership, etc.)