Technical Program Manager - Trips

Role Description: Technical Program Manager - Trips

Location: Amsterdam

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.

We're a truly global e-commerce company, with business operations in nearly every country and city on the planet. And we want to make it easy for everyone, anywhere in the world, to pay for their travel or do business with our platform - whenever and however it's convenient for them.

• To work with others to drive the delivery of high priority, complex technical programmes that require the coordination and collaboration of multiple teams and technologies
• To coordinate and align teams on delivering programme outcomes
• To lead delivery of initiatives through all stages ie: inception, discovery, through to delivery
• To ensure a realistic and objective delivery plan is in place which is driven by data and appropriate delivery metrics
• To visualise and manage programme risks, issues & dependencies to enable delivery success
• To ensure effective management, communication and influencing of stakeholders is in place, for the programmes you are managing, across all levels of the organisation leadership
• Own and drive delivery governance, ensuring processes are scalable and fit for purpose across cross-functional teams
• To ensure effective software delivery best practices are in place which are consistent with good Agile delivery principles and the need of the environment you are working in e.g. working software as primary measure, deliver value early looking for fast feedback
• Collaborate with our internal coaching team to focus on continuous improvement of effective software delivery
• To work with product + engineering leadership across the organisation to drive alignment and decisions on technical or business goals, ensuring any programme goals are aligned with each area's roadmaps and objectives

• Proven experience of leading delivery of critical business initiatives in digital organisations with Product and Engineering led teams
• 3+ years of experience leading delivery of working software directly with product and engineering teams (e.g as scrum master, delivery lead, programme manager, with clear progression through roles)
• Proven application of a range of lean/agile practices to deliver software at scale
• Experience of stakeholder engagement and management at all levels of an organisation e.g. from team to directors at all levels, both horizontally and vertically across an organisation
• Excellent communication skills, both written and verbal, with the ability to work independently and manage multiple tasks under pressure.
• Proven ability to influence and align product & engineering leadership (at all levels) towards a clear goal
• Experience of balancing multiple priorities and dealing with ambiguity

• Experience of working with annual and quarterly planning cycles structured around Objectives and Key Results
• Experience of working in a large scale agile organisation, working directly with multiple product + engineering teams
• Experience of managing external parties that are critical to delivery success
• Experience of working in a large scale agile organisation that have varied agile methodologies + delivery practices
• Knowledge and experience of Lean working and principles
• Experience operating as a Technical Program Manager in an environment where engineering teams do not have dedicated Scrum Masters or Delivery Lead
• Previous experience in any of the following roles; product lead, software engineer, agile coach, engineering manager
• Experience of software modernisation programs e.g. legacy system modernization (monoliths to microservices), data or cloud migration, driving adoption of platform capabilities
• Demonstrated knowledge and application of modern software development practices and Systems Thinking to solve complex cross-functional challenges

• Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
• A beautiful sustainable HQ Campus in Amsterdam, that offers on-site meals, coffee, and snacks, multi-faith and breastfeeding rooms at the office*
• Commuting allowance and bike reimbursement scheme
• Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
• Free access to online learning platforms, development and mentorship programs
• Global Employee Assistance Program, free Headspace membership

• Bi-annual performance conversations, company-wide mentoring program, and internal development opportunities
• Unlimited access to online learning platforms: Coursera, LinkedIn learning, O'reilly
• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
• Competitive compensation and benefits package and some great added perks of working in the home city of Booking.com