Technical Product Manager
At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we make it easier for everyone to experience the world.
Role description
This role is for a Technical Product Manager, based in Amsterdam, in the Tech Enablement track with a focus on customer service (CS) tech. Tech Enablement is a company priority to rapidly increase product and engineering velocity. This involves modernizing the tech stack by migrating core systems to the cloud, simplifying architecture, and resolving technical debt. Simultaneously, it invests in culture, agile practices, and removing friction across the software development lifecycle to deliver the Connected Trip vision and AI-powered experiences faster. This role will focus on Tech Enablement across Customer Service tech in 2026, with scope expected to shift to other business units later in 2027 towards higher priority initiatives.
As a Technical Product Manager, you'd be responsible for leading a team directly towards modernising and improving the Customer Service Tech stack, meeting company-wide technology guiding principles. You would work closely with various product and operational teams to ensure a seamless phased migration while using data to ensure system reliability and measuring incremental impact.
Key Job Responsibilities and Duties
- Own and lead the CS Tech Enablement team's product vision, roadmap, and end-to-end delivery.
- Align and adapt the CS Tech Enablement roadmap to the broader Tech Enablement company strategy and architecture.
- Define, track, and report clear product and engineering metrics to transparently communicate impact to senior leadership.
- Translate business and technical needs into a prioritized, technically grounded backlog that maximizes impact.
- Engage stakeholders across CS and other BUs to implement changes, ensure operationalization and measure impact
- Partner with engineers, data engineering and product teams to shape solutions and ship high-quality, scalable capabilities.
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Role Qualifications and Requirements
- Experience: Minimum 3 years in technical Product Management, having managed large scale technical / platform products.
- Proven ability to manage technical roadmaps, address technical debt and balance short-term delivery with long-term platform and product health.
- Ability to articulate complex technical concepts as a clear and compelling narrative to non technical stakeholders
- Excellent communication and stakeholder management skills. Be able to clearly communicate with business stakeholders at all levels.
- Excellent prioritization skills in time critical situations while balancing customer & business needs.
- An analytical orientation and strong problem-solving skills demonstrated by the ability to structure issues and analyze alternative solutions.
- Team player with a bottom-up ideation process
- Familiarity with A/B testing and experimentation concepts
Benefits & Perks: Global Impact, Personal Relevance
- Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
- A beautiful sustainable HQ Campus in Amsterdam, that offers on-site meals, coffee, and snacks, multi-faith and breastfeeding rooms at the office
- Commuting allowance and bike reimbursement scheme
- Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
- Free access to online learning platforms, development and mentorship programs
- Global Employee Assistance Program, free Headspace membership
DEI: Diversity, Equity and Inclusion at Booking.com
Diversity, Equity and Inclusion (DEI) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just create a unique workplace, it also creates a better and more inclusive travel experience for everyone."
We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the interview process. Please contact us to request adjustments.
Career Development Opportunities
- Bi-annual performance conversations, company-wide mentoring program, and internal development opportunities
- Unlimited access to online learning platforms: Udemy, Coursera, LinkedIn learning, O'reilly
Application Process
- The interview process will entail a total of 4 interviews, all conducted via Zoom video conferencing.
- This role does not come with relocation assistance.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Fitness Subsidies
- Dental Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Adoption Leave
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Family Support Resources
- Return-to-Work Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
- Summer Fridays
Financial and Retirement
- Pension
- Company Equity
- Performance Bonus
- Relocation Assistance
- Stock Purchase Program
Professional Development
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Work Visa Sponsorship
- Learning and Development Stipend
- Professional Coaching
- Shadowing Opportunities
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Unconscious Bias Training