Site Reliability Engineer I
At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.
We're a truly global e-commerce company, with business operations in nearly every country and city on the planet. And we want to make it easy for everyone, anywhere in the world, to pay for their travel or do business with our platform - whenever and however it's convenient for them.
Do you want to work on a software that impacts millions of customers around the world, solving some of the world's most sophisticated ecommerce challenges? We are looking for talented Site Reliability Engineers to join our Amsterdam HQ.
About Being a SRE at Booking.com
The core premise for the Booking SRE lies in treating operational issues as a software problem. We code our way out of problems where operations are concerned addressing availability, scalability, latency, and efficiency challenges within the vast infrastructure here at Booking.
As a member of one of the 6 Booking.com business units, you will have the possibility of making meaningful and measurable improvements impacting millions of people. You will be working in one of the biggest e-commerce companies in the world, driving development for a whole tech organisation of over 2.5k people!
Key Job Responsibilities and Duties
- Design, develop and implement systems software that improves the stability, scalability, availability and latency of the Booking.com products;
- Take ownership of one or more services and have the freedom to do what is best for our business and customers;
- Solve problems occurring with our highly available production systems and build solutions and automation to prevent them from happening again;
- Build effective monitoring to monitor the health of your system, and jump in to handle outages;
- Build and run capacity tests to manage the growth of your systems;
- Plan for reliability by designing systems to work across our multinational data centers;
- Be an advocate of engineering best practices;
- Share the on-call rotation and be an escalation contact for incidents;
- Contribute to Booking.com's growth through interviewing, on-boarding, or other recruitment efforts.
Role Qualifications and Requirements
- Solid experience in at least one programming language: Java, Go, Python, Perl;
- Knowledge of Observability Domain, and experience in building monitoring / observability solutions, using OpenTelemetry, Prometheus, Graphite, Grafana, Loki, HoneyComb is desirable;
- Experience with building, operating and maintaining scalable distributed systems, and with operations automation;
- Experience with Infrastructure as Code technologies;
- Knowledge of cloud computing fundamentals;
- Solid foundation in Linux administration and troubleshooting;
- Understanding of Service level agreements and objectives;
- Additional experience in OpenStack, Kubernetes, Networking, Security or Storage are a plus;
- Good interpersonal skills
- Proficient command of the English language, both written and spoken.
Benefits & Perks: Global Impact, Personal Relevance
- Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
- A beautiful sustainable HQ Campus in Amsterdam, that offers on-site meals, coffee, and snacks, multi-faith and breastfeeding rooms at the office*
- Commuting allowance and bike reimbursement scheme
- Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
- Free access to online learning platforms, development and mentorship programs
- Global Employee Assistance Program, free Headspace membership
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Inclusion at Booking.com:
Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process:
This section should provide:
- Let's go places together: How we Hire
- Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.
- Availability of relocation, relocation benefits, or partner benefits, as required.
Key Skills
("python" OR "java" OR "nodejs" OR "node.js" OR "Go" OR "Golang") AND ("prometheus" OR "grafana" OR "terraform" OR "graphite" OR "newrelic" OR "new relic" OR "kubernates") AND ("sli" OR "slo" OR "service level indicator" OR "service level objective" OR "observability" OR "monitoring") AND ("linux") AND ("AWS")
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Fitness Subsidies
- Dental Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Adoption Leave
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Family Support Resources
- Return-to-Work Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
- Summer Fridays
Financial and Retirement
- Pension
- Company Equity
- Performance Bonus
- Relocation Assistance
- Stock Purchase Program
Professional Development
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Work Visa Sponsorship
- Learning and Development Stipend
- Professional Coaching
- Shadowing Opportunities
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Unconscious Bias Training