Senior Localisation Specialist Dutch- Marketplace

Key Responsibilities

• Ensuring alignment on the understanding of the services we provide and how the Agency manages quality within the team
• Ensuring that existing and new quality processes, methodologies, and guidelines are followed and understood in the team
• Managing and maintaining applicable language guidelines, style guides and termbases in their language
• Ensuring a collaborative environment with their Team Leader to regularly address team progress, quality issues and workflow processes in alignment with the business
• Owning quality in their language, and managing quality improvements in their team using the data available
• Helping identify skill gaps in expertise on different services in their team
• Being responsible and accountable for quality issues in their language
• Performing regular quality checks of the work delivered by each Language Specialist in their team
• Driving internal investigations in their team to find out the root causes of quality issues and to define relevant corrective and preventative actions for their team
• Assisting Quality Manager in global quality-related initiatives and discussions on quality with stakeholders regarding language choices
• Providing recruitment and onboarding support in collaboration with their Team Leader
• Optimizing existing processes, initiating and implementing new ways to improve the team's work, utilizing the resources available in the most effective way
• Proactively sourcing for market insights and current travel trends, and identifying opportunities to apply gained knowledge within the team
• Proactively sourcing for opportunities to drive deeper localization in market and improve partner and customer experience with our platforms

• Peers
• TL
• Other SLSs
• Solutions
• Quality Manager
• Stakeholders

• Cooperation
• Information
• Cooperation
• Cooperation
• Information
• Cooperation

• Continuous (daily)
• Frequent
• Frequent
• Frequent
• Frequent
• Occasional

• Bachelor degree

• Basic Job Knowledge (1 - 3 years)

• Ability to work both independently and in a team, to work in a proactive manner with a strong focus on quality, the client, and end-user
• Excellent interpersonal and networking skills as well as an ability to handle tough discussions and provide continuous feedback
• Strong written and verbal communication skills
• Ability to use and interpret data to implement quality feedback
• Experienced in establishing and maintaining cooperative and effective working relationships with stakeholders
• Proactive and responsible approach to assigned tasks
• Capability, when necessary, to act under pressure
• Strong in positively influencing others in a dynamic environment
• Strong commercial and business awareness
• Local market and industry savviness; up-to-date with the latest, most relevant trends
• Solution-oriented and problem-solving mindset
• Detailed prioritization skills - appropriately balancing their LS vs. SLS workload
• Being adaptable to the complexities of their role
• Experience with CAT tools and translations technologies
• Experience with Memsource, machine translation and other technologies is a plus
• Knowledge of industry quality metrics would be also a plus