Senior Contingent Workforce Specialist

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Overview

The Senior Contingent Workforce Specialist works across Booking.com to be a process owner for multiple areas that intersect with the Booking.com Gigs Program and contingent worker processes; including operations, supply chain, data, technology, R&C, and Finance. They are the subject matter expert (SME) on Contingent Workforce in regards to legislation, classification, acquiring, onboarding & offboarding. The Senior Contingent Workforce Specialist will work closely with the business stakeholders to resolve escalations on Gigs team members performances, process & compliance issues and policy exceptions transforming their feedback into process improvements. Next to this the Senior Contingent Workforce Specialist will also be responsible for educating the business on the policies and processes in close cooperation with our (external) Managed Service Provider. The role is the first point of contact to resolve issues and challenges in partnership with the Managed Service Provider and partners with the Managed Service Provider to manage new projects and initiatives where decisions are made on the way forward to ensure results.

Key Job Responsibilities and Duties

• Partner with hiring managers at various levels across the business to advise, support and educate on the Contingent Workforce policy and processes
• Work on multiple projects that have a high impact on the business
• Manage all queries & escalations related to the contingent labour program on topics like policy, processes, rates, performance, supply chain and legislation
• Primary point of contact for the Managed Service Provider
• Be the main point of contact to collaborate and partner with cross-functional business areas such as Legal, Procurement, HRA, People Tech and People Operations teams globally to drive initiatives focussed on global & direct sourcing projects and resolve issues like urgent terminations, tenure discussions and legislative breaches. Next to this also create and develop a strong relationship with those partners
• Negotiate with external vendors to engage them in the contingent workforce program and drive cost savings (approx 4-5m annually) - Typically non-standard negotiations requiring risk assessment of clause deviation.
• Accountability of our external vendor strategy - which partners we work with, how we work with them and management of performance.
• Ability to work autonomously with business stakeholders (hiring managers and above) on complex issues regarding high priority projects, staffing challenges, compliance breaches (from both the business and partner perspectives) through to resolution with minimum impact on costs and business continuity within the organization, whilst also ensuring alignment with policy and ensuring improved talent quality.
• Create and manage controls for mitigating risks in the end to end process aligned to SOX regulations. Including audits to be reported to the local tax authorities.
• Creation & evolution of compliance policies related to engagement of contingent workforce e.g. grievance process.
• Accountable for making operational & tactical decisions relating to all elements of the Booking.com Gigs Program (eg. supplier use and interaction, projects, BAU tasks) in line with the overarching department strategy. Using independent judgment of when to escalate decisions to the Head of Contingent Workforce as needed.
• Responsible for owning and advising on contingent worker legislation, with expert knowledge of Netherlands &/or UK legislations. e.g. IR35, DBA, AWR and awareness of legislation across other locations. Creating strategies and processes to ensure any legislative risks in the business are mitigated.
• Ownership of the Vendor Management System (VMS) - design configuration and process of the tool, implement and train vendors, suppliers and hiring community
• Continually develop own knowledge and skills, keep abreast of market developments and benchmark activities externally to ensure best practice

• 5-8 years of experience in contingent workforce role preferably at a large multinational company
• Additionally, 5+ years of professional experience in HR/Talent Acquisition
• Vendor management experience
• Complex stakeholder management skills
• Customer service skills and experience performing in growing environment
• Problem solving skills
• Communication skills
• Decision making skills
• High level of attention to detail and accuracy
• Experience working in a team environment to achieve goals
• Experience in driving projects to completion
• In depth knowledge of contingent worker legislation relating to the UK and/or Netherlands, with an awareness of equivalent legislation globally
• Experience working with vendor management systems
• Ability to work independently, confidently taking decisions in line with department level strategy and frameworks
• Native or fluent in spoken and written Dutch

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

• Let's go places together: How we Hire
• This role does not come with relocation assistance.