Salesforce Platform Manager
Today• Amsterdam, Netherlands
About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. As part of Booking Holdings, which includes brands like Priceline & Agoda, we're at the forefront of innovation and customer service in the travel industry.
Role Description:
The Salesforce Platform Manager at Booking.com ensures our CRM platform is a driver of innovation and value for Strategic Partnerships. You will influence the platform vision, manage planning, and lead a cross-functional team of specialists to directly improve customer satisfaction and partner engagement. This role is deeply committed to solving internal user pain points by translating complex business needs into scalable solutions within the Salesforce ecosystem.
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Key Job Responsibilities and Duties:
Strategy & Delivery
- Shape platform vision, annual/quarterly plans, and long-term roadmap as Product Owner
- Lead PI planning, roadmapping, and day-to-day delivery to drive adoption and value
- Own backlog, sprint priorities, and platform governance to ensure scalable, global solutions
Data & Customer Insight
- Use data to diagnose issues, define success metrics, and optimize feature impact
- Improve speed to value, platform health, and internal NPS across Sales and Program teams
- Translate high-level business goals into clear technical requirements and action
Stakeholders & Tech
- Act as senior escalation point, managing expectations on scope, budget, and timelines
- Partner with leaders across Commercial, Operations, Tech, Marketing, and Analytics
- Bring deep Salesforce Sales/Service/Data Cloud expertise and design modern solutions (Agentforce, Conga, Copado)
Community & Leadership
- Mentor junior/medior specialists and consultants on best practices
- Coordinate cross-functional Salesforce teams, including developers and UX specialists
Qualifications & Skills:
- Required: Salesforce Certified Administrator, Platform App Builder
- 5-8+ Years of relevant experience in platform development, Product Ownership, and Salesforce ecosystems
- Strong technical background in platform development and translating tech insights into business opportunities and vice versa
- Experience acting as a Product Owner in shaping strategic platform direction and roadmaps.
- Technical depth in Salesforce ecosystems, specifically SalesCloud, ServiceCloud, and Data Cloud.
- Advanced understanding of Salesforce objects, processes, security models, and system dependencies.
- A mindset of high ownership and completing tasks end-to-end.
- Ability to work efficiently in a fast-paced, high-velocity environment.
- Strong communication and collaboration skills to manage senior stakeholder expectations.
- Experience with Agentforce, Conga, or Copado is a plus.
- Preferred Certifications: Sales Cloud or Service Cloud Consultant, and Data Cloud Consultant
- Nice-to-have: Copado certification
Benefits & Perks - Global Impact, Personal Relevance:
Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
- Annual paid time off and generous paid leave scheme
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Industry leading product discounts - up to 1400 Euro per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Inclusion at Booking.com:
Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process:
- Let's go places together: How we Hire
- This role does not come with relocation assistance.
The interview process:
- Recruiter Screen
- Business Interview 1
- Business Interview 2
- Final Interview
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
Client-provided location(s): Amsterdam, Netherlands
Job ID: booking-28548
Employment Type: OTHER
Posted: 2026-03-20T18:40:03
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Fitness Subsidies
- Dental Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Adoption Leave
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Family Support Resources
- Return-to-Work Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
- Summer Fridays
Financial and Retirement
- Pension
- Company Equity
- Performance Bonus
- Relocation Assistance
- Stock Purchase Program
Professional Development
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Work Visa Sponsorship
- Learning and Development Stipend
- Professional Coaching
- Shadowing Opportunities
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Unconscious Bias Training