Procurement Specialist - Customer Service and Professional Services

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

The role: The Procurement Specialist plays a key supporting role within the procurement team, contributing to sourcing activities, supplier management, and procurement operations across Booking Holdings brands. The role typically manages sourcing projects valued up to ₠10M, and contributes to the development and execution of category strategies for Customer Service and Sustainability for portfolios valued at ₠50M-₠500M. This position ensures compliant, cost-effective, and value-driven procurement processes in collaboration with internal stakeholders and external suppliers.

• Lead and execute sourcing events for products or services with a project value up to ₠10M
• Support the development and execution of category strategies valued at ₠50M-₠500M for the Customer Service and Sustainability categories, under guidance from the Category Lead or Senior Manager
• Perform supplier identification, evaluation, and negotiations based on pre-aligned strategy
• Assist in the preparation of sourcing documents, contracts, and business cases

• Monitor supplier delivery and performance metrics to ensure compliance and service quality
• Act as a liaison between suppliers and internal teams to address issues and facilitate communication
• Ensure contracts, pricing, and risk profiles are maintained in line with company policies

• Engage with internal stakeholders such as the Sourcing & Commercial Vendor Managers for CS EPS and SES, and the Program Managers in Sustainability to gather business requirements and support decision-making
• Act as a procurement point-of-contact for operational and transactional queries
• Collaborate with Legal, Risk, Finance, and Data Privacy functions during contract and vendor onboarding processes

• Analyze spend data and procurement KPIs to identify opportunities for cost reduction and value improvement
• Maintain procurement documentation and contribute to regular reporting
• Participate in process improvement initiatives and support system/data accuracy
• Contribute in driving year-on-year cost savings by optimizing both price and demand levers, in alignment with assigned savings targets and evolving business needs.
• Help generate additional value beyond cost and price reduction through innovation, process efficiency, supplier collaboration, and risk mitigation.

• Bachelor's degree in Procurement, Supply Chain, Business Administration, or related field
• 1-3 years of procurement or sourcing experience in Customer Service and Professional Services, ideally in a multinational or matrixed environment
• Familiarity with sourcing processes, contract negotiation, and stakeholder engagement with key stakeholders within the Customer service and Sustainability category.
• Proficient in Microsoft Excel (advanced level), and experience with ERP or eProcurement tools (e.g., SAP, Coupa, Ariba)
• Strong organizational, communication, and problem-solving skills
• Ability to work independently in a dynamic, cross-functional team environment.

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

• Let's go places together: How we Hire
• Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.