Payment Process Analyst

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

The Role:

Tasks and Responsibilities

Payments Processing & Controls

• Monitor & execute payments to payment service providers, properties and customers, ensuring they are processed correctly, on time, and issues are proactively identified.
• Work on daily ongoing payments processes with a critical mentality in order to make recommendations on how to eliminate manual work and make processes scalable.
• Preparing payment files and processing high volumes of payouts.
• Bank statement processing, GL reconciliation and clearing.
• Develop, implement and perform control procedures timely and accurately to decrease financial risks and proactively identify payout and clearing issues.
• Liaise with external vendors and confirm that Booking.com policies and processes are being followed.
• Liaise with teams within Booking.com to understand business needs and influence internal stakeholders on product development from a financial operational perspective.

Systems & Tools

• Actual working experience with Payments product and related tools.
• Experience with control and regulation frameworks within payments.

Process Improvements & Projects

• Identify innovative ideas to improve the customer & partner journey and increase efficiency.
• Assist in implementing new change initiatives.
• Drive or contribute to process improvement initiatives, ideally applying Lean Six Sigma methodologies.
• Educate internal teams on online payments-related inbound topics.
• Create and maintain comprehensive process documentation.
• Support and/or lead ad-hoc projects as requested.

Stakeholder Engagement & Communication

• Communicate proactively and clearly with stakeholders on issues to indicate progress and resolve them.
• Cross-collaborate with different teams and manage stakeholders across functions.
• Handle potential conflicts with a solution-oriented approach.

Skills and Knowledge

Education & Background• Background in finance, economics or a related field.
• Minimum 3 years of professional finance experience, preferably with tenure at Booking.com.

Technical & Data Skills

• SAP knowledge and experience (must-have).
• Autobank knowledge is a plus.
• Data skillset: ability to run and execute SQL queries.
• Capability to recognize patterns in data and navigate Tableau comfortably.
• Proven experience in handling payments processes, reconciliations, and controls.
• Proven experience in PbB.

Process Improvement & Methodologies• Six Sigma Yellow Belt certification (must-have) (preferred from Opex team at Booking.com).

• Application of Six Sigma or Lean principles in a real end-to-end process improvement project is a strong plus.
• Process improvement experience.

Soft Skills & Competencies• Accurate with strong attention to detail.
• Strong organizational and prioritization skills; able to work under pressure in a fast-paced, dynamic environment.
• Analytical and critical thinker with problem-solving mindset.
• Customer-driven and service-oriented.
• Strong teamwork skills and interpersonal skills.
• Cross-collaborated stakeholder management and conflict management experience.
• Internationally focused and an awareness of different cultures.
• Consistent track record of meeting individual and team SLA/KPI targets.

Inclusion at Booking.com:

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

• Let's go places together: How we Hire
• Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.