Flights Operations Project Lead

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Our Trips Business Unit helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the convenience of a flight, the ease of a taxi or the economy of public transport, we make it all possible.

Our team is passionate about helping people travel. They see challenges as opportunities. And they're always ready for change.

A trip usually starts with a flight. The Flights team's mission is to offer a wide selection of flights, great value for money and the easiest end-to-end booking experience. We partner with our Strategic partner Etraveli Group to make our mission a reality and have ambitious goals over the next years.

The Flights Operations (Project) Lead is responsible for leading the end to end execution of projects, governance processes and operational changes across our Growth Operations Track, within the Flights Operations Function.

The role will report to the Growth Operations Manager based in Amsterdam and be part of the Growth Operations team.

Key Job Responsibilities & Duties:

• Lead the end to end execution of specific projects from scoping, building the business case and closure of the project/initiative
• Identify and drive the set-up, kick-off and execution of new/improved business as usual processes between B.com Flights, internal stakeholders and our Strategic Partner
• Actively manage coordination of the programs, the governance cycle and escalation processes
• Drive process improvements
• Drive change management within the Flights department to adopt new processes and ways of working

Role Qualifications and Requirements:

• Strong experience of project management (8+ years experience as a project manager).
• Worked in large scale technology environments.
• Experience of process improvements and change management.
• Strong stakeholder management skills and experience influencing at management level (up to Director)
• Data analysis experience is a +
• You are a fast learner, can demonstrate new skills learned throughout career.
• You have excellent stakeholder management skills, worked cross functionally frequently.
• You are proactive and able to identify process improvements opportunities
• You have good commercial awareness and are able to understand basics of business drivers
• You are comfortable working with teams and stakeholders based in different locations (Amsterdam, Stockholm, London and Athens).
• The role could require some business travel to our Strategic partner (Sweden - Stockholm, Greece -Athens) around once per quarter.

Inclusion at Booking.com:

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

• Let's go places together: How we Hire
• If applicable: Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.
• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Client-provided location(s): Amsterdam, Netherlands

Job ID: booking-28766

Employment Type: OTHER

Posted: 2026-04-01T18:38:22