Flights Growth Operations Lead

Flights Operations (Project) Lead

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Leadership/Team Quote: We began by taking hotel bookings online over 20 years ago, and we've been shaping the travel industry ever since. Today, we're building a platform that connects all parts of the trip - from accommodation to transport, flights, tickets, tours and much more!

Our Trips Business Unit helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the convenience of a flight, the ease of a taxi or the economy of public transport, we make it all possible.

Our team is passionate about helping people travel. They see challenges as opportunities. And they're always ready for change.

Role Description: A trip usually starts with a flight. The Flights team's mission is to offer a wide selection of flights, great value for money and the easiest end-to-end booking experience. We partner with our Strategic partner Etraveli Group to make our mission a reality and have high-reaching goals over the next years.

The Flights Operations (Project) Lead is responsible for leading the end to end execution of projects, governance processes and operational changes across our Growth Operations and Strategic Partnership Operations Tracks, within the Flights Operations Function.

The role will report to the Growth Operations Manager based in Amsterdam and be part of the Growth Operations team.

Key Job Responsibilities and Duties:

• Lead the end to end execution of specific projects from scoping, building the argument and closure of the project/initiative
• Identify and drive the set-up, kick-off and execution of new/improved business as usual processes between Booking.com Flights, internal stakeholders and our Strategic Partner
• Actively lead coordination of the programs, the governance cycle and issue processes
• Drive process improvements
• Motivate organisational change within the Flights department to adopt new processes and ways of working

Qualifications & Skills:

• Strong project management skills, including 5+ years of experience.
• Excellent stakeholder management, influencing up to Director level.
• Proactive approach to identifying and implementing process improvements and change management.
• Comfortable working independently and with diverse, geographically dispersed teams (Amsterdam, Stockholm, London, Athens).
• Great communication skills, able to summarize complex information simply and present effectively.
• Good commercial awareness with the ability to understand basic business drivers.
• A strong preference for using data and analysis to drive decisions and measure impact.
• Experience working with external partners.
• Willingness to travel around once per quarter to strategic partner locations (Stockholm, Athens).

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

• Let's go places together: How we Hire
• Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.
• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Client-provided location(s): Amsterdam, Netherlands

Job ID: booking-26840

Employment Type: OTHER

Posted: 2025-12-13T18:35:22