Fintech Commercial Manager

About the role

We're seeking a highly experienced and strategic Fintech Commercial Manager to join our dynamic team. In this pivotal role, you will be instrumental in nurturing and expanding our relationships with Booking.com FinTech's most critical payment partners. You'll leverage your deep industry knowledge and proven leadership skills to drive impactful projects, optimize operations, and champion strategic initiatives that contribute directly to our FinTech success.

Key Responsibilities:

• Strategic Partner Management: Oversee and strategically manage the performance and operations of Booking.com FinTech's largest and most complex payment partners, identifying opportunities for growth and deeper collaboration.
• Project Leadership: Lead and manage end-to-end, high-impact projects with significant scope, aimed at optimizing commercial processes, reducing operational friction, and enhancing overall partner satisfaction. This includes defining project scope, managing timelines, allocating resources, and ensuring successful execution.
• Operational Excellence: Drive the day-to-day operations for key payment partner accounts, ensuring seamless execution, proactive issue resolution, and continuous improvement.
• Advanced Analytics & Reporting: Develop, analyze, and present sophisticated reports on key performance metrics, providing actionable insights and strategic recommendations to senior leadership for commercial process enhancements and strategic initiatives.
• Team & Initiative Leadership: Take a leadership role on multiple secondary tasks within the FinTech Partnerships team, such as leading critical incident management protocols (including root cause analysis and post-mortem reporting), optimizing service administration (e.g., CRM strategy and implementation), or developing advanced stakeholder management frameworks (e.g., cross-functional alignment and knowledge sharing).
• Complex Incident Resolution: Lead the resolution of complex incidents with internal and external stakeholders, implementing robust tracking mechanisms, driving effective communication, and ensuring swift, comprehensive resolutions.
• Cross-Functional Optimization: Proactively identify, propose, and implement significant optimization opportunities by collaborating closely with senior cross-functional stakeholders (e.g., Product, Legal, Finance, Treasury, Risk, and Compliance) to drive large-scale improvements.
• Strategic Liaison: Act as a critical liaison between internal and external stakeholders, providing strategic insights, mediating complex discussions, and driving measurable resolutions on high-priority topics.

• Experience: 8-10 years of progressive experience in a similar role with a strong preference for experience within the fintech or payment industry managing large, strategic accounts.
• Industry Expertise: Extensive prior experience working with PSPs, acquirers, wallets, banks or other fintech companies, demonstrating a deep understanding of the payment ecosystem and its intricacies.
• Analytical Acumen: Proven ability to analyze complex data sets, identify trends, and translate insights into actionable strategies and recommendations.
• Negotiation Experience: experience working with legal teams to draft, negotiate and sign contracts
• Project Management: Demonstrated success in leading and delivering complex projects with multiple stakeholders.
• Communication & Influence: Exceptional communication, negotiation, and interpersonal skills, with the ability to influence and build strong relationships at all levels, both internally across multiple stakeholders and externally.
• Problem-Solving: Strong strategic thinking and problem-solving abilities, capable of navigating ambiguity and driving solutions to complex challenges.
• Location: Amsterdam, with a hybrid work model requiring 2 days in the office per week.

• The benefits and perks offered by the company can be found here

• Learn more about Your Career Journey here.
• Become a Mentee and benefit from a mentoring relationship with a more experienced person to help you identify and achieve your professional and personal development goals.
• Access to personalized one-to-one coaching with our internal coaches.