Fellow FinTech Product - Director

Fellow FinTech Product - Director

About Booking.com

Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to one of the largest ecommerce companies in the world. Booking.com is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings' total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of roughly $166 billion (2025). Booking.com currently employs approximately 13,000 employees in 140 offices in 70 countries worldwide.

With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travelers with the world's largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts and even tree houses. The Booking.com website and mobile apps are available in over 44 languages, offer more than 28M total reported listings, and cover over 174,000 destinations in 229 countries worldwide. Offering 30 different types of places to stay, including homes, apartments, B&Bs, hostels, farm stays, bungalows, even boats, igloos, and treehouses. So whether travelling for business or leisure, customers can instantly book their ideal accommodation quickly and easily, without booking fees and backed up by its promise to price match. Via the customer experience team, customers can reach Booking.com 24/7 for assistance and support in over 44 languages, any time of the day or night.

At Booking.com, we are all involved in making hundreds of decisions every day. The decisions we make are a reflection of our Values - they reflect what is important to us, both as individuals and as an organisation.

When Values are made explicit, they provide clarity on what "good" looks like. And when they are shared, they build unity in a group. They build culture.

Think customer first. We obsess about adding value for our customers - guests, partners, colleagues - to make it easier for everyone to experience the world.

Own it. We deliver on our promises, make informed decisions and prioritize to get the important things done today.

Learn forever. We are resilient, take time to reflect, and seek to learn - from colleagues, from the outside world and from our failures.

Succeed together. We celebrate team success, through making connections, building trust and valuing the diverse perspectives of others.

Do the right thing. We get the right results the right way. For each other, our communities and the world around us.

Fellow FinTech Product

This role provides dedicated functional and hierarchical leadership for the Booking Fintech Products organization by leading the discovery of large strategic cross company & cross Fintech Products programs, with the initial focus being BHFS. The role is responsible for setting the Product Strategy for FP wide programs based on thorough discovery and deep technical understanding of the payment context, as well as driving cross area implementation/execution. This directly contributes to company results by ensuring the most successful approach and execution of major business initiatives, starting with the single most important objective to secure the company's financial compliance: BHFS.

Key Responsibilities

• The role is focused on product discovery across Fintech (Product)/ company in an environment with significantly high levels of complexity and risks
• Manages the end-to-end delivery of the product vision, in line with company objectives and priorities, to ensure the successful approach and execution of critical business initiatives
• Manages relationships with senior executives/leaders across Finance and FinTech, through frequent strategic alignment and persuasion, in order to collectively define, decide and execute the strategy for the company's strategic programs
• Responsible for maintaining a prioritization framework that facilitates transparent and simple decision-making on priorities and sequencing to maximize impact on customer needs, product quality, business value while balancing technical feasibility
• Hold ultimate decision rights and accountability on process and content driven choices regarding the cross area programs to ensure velocity and clarity, both in discovery as well as in execution
  Hierarchically lead a team of 6 to 8 experts (principle product managers, architects) that enable thorough discovery for FP wide programs and hold deep technical understanding of the program as well as the payments context
• Functionally lead multiple tracks (3 or 4 tracks) within different areas in Fintech Product to align on program approach, execution of work and manage dependencies Build roadmaps, define success metrics for the cross area initiatives, and track them on a regular basis to ensure that all projects and existing functionality are moving towards our defined goals
• Serves as single point of contact both within the FP organization as well as for the broader Booking organization for the defined strategic programs

• Product leadership: Significant years (12+) of Product leadership experience within high traffic sites (100,000+ visitors per day), preferably global e-commerce or marketplace companies
• Fintech Experience: Subject matter expertise in the Fintech industry is a MUST (minimum 5 years), market, trends, PSPs, solutions specifically on the consumer or partner payments aspect of the industry, from the UX to the mechanics of global acquiring and money movements.
• Senior management alignment: Proven experience with business senior management alignment and collaboration across different BUs and locations, Including payments compliance, payments fraud, payments legal team.
• Expert Regulatory Analysis: Understand payment regulation (e.g., PSD2, specific country mandates) and analyze its complex impact on Booking.com's business model and operations.
• Expert Problem Solver - ability to identify and analyze complex issues in the field of Payments, systems and regulation, by applying structured (data) analysis, diagnose problems, and recommend effective action plans to resolve issues.
• Expert in Fintech Product Discovery - ability to lead and execute comprehensive product discovery processes in the area of payments, including market research, user needs analysis, competitive landscape assessment, and technical feasibility studies, to identify new opportunities and define the right product strategies
• Expert in influencing - ability to respectfully, honestly and sensitively persuade others across all levels of the business to get involved with or take the preferred view of an objective, solution or other initiative, by using storytelling techniques and applying emotional intelligence, adapting the approach according to personality type and preferred working style
• Expert communication skills - being able to communicate efficiently both strategic vision and specific details to various stakeholders, from senior leadership to individual project members.
• Being able to write clear and concise product requirements, status updates and product results
• Strong organizational and project management skills - someone with responsibility to ensure large complex programs are completed in an appropriate and timely manner.
• Results driven - ability to thrive and work in a fast-paced, results drive environment with multiple responsibilities
• Mentoring, coaching and leadership experience