Director of Engineering, Marketing Technology

About Booking.com

Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to one of the largest ecommerce companies in the world. Booking.com is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings' total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of roughly $75 billion (2022). Booking.com currently employs approximately 10,000 employees in 120+ offices in 70 countries worldwide.

With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travelers with the world's largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts and even tree houses. The Booking.com website and mobile apps are available in over 40 languages, offer more than 28,984,513 total reported listings, and cover 142,259 destinations in 229 countries worldwide. Each day, more than 1,550,000 room nights are reserved on its platform. So whether travelling for business or leisure, customers can instantly book their ideal accommodation quickly and easily, without booking fees and backed up by its promise to price match. Via the customer experience team, customers can reach Booking.com 24/7 for assistance and support in over 40 languages, any time of the day or night.

At Booking.com, we are all involved in making hundreds of decisions every day. The decisions we make are a reflection of our Values - they reflect what is important to us, both as individuals and as an organisation.

When Values are made explicit, they provide clarity on what "good" looks like. And when they are shared, they build unity in a group. They build culture.

• Think customer first. We obsess about adding value for our customers - guests, partners, colleagues - to make it easier for everyone to experience the world.
• Own it. We deliver on our promises, make informed decisions and prioritize to get the important things done today.
• Learn forever. We are resilient, take time to reflect, and seek to learn - from colleagues, from the outside world and from our failures.
• Succeed together. We celebrate team success, through making connections, building trust and valuing the diverse perspectives of others.
• Do the right thing. We get the right results the right way. For each other, our communities and the world around us.

• A proven track record of leading large technology organisations at scale.
• Leadership experience in driving B2B and B2C platforms, including API ecosystems and platform interoperability.
• Strong technology thought leadership to bridge the needs of the Business, Commercial, Traveller, and Partners.
• Demonstrable experience in building technology shared services to support the wider organisation.
• Strong commercial awareness to lead the technology for customer acquisition, retention capabilities, and new market segments.
• A deep understanding of the necessity for operational health and compliance.

• Operating Models: Together with the Marketing Technology team, you will build a unified engineering community. Historically, these teams have been embedded in specific channels; you will establish the new operating model for technology across the department and with cross-departmental teams.
• Representation: You will represent the department as part of the company-wide Technology leadership group, collaborating with engineering leaders from Accommodation, Trips, Marketplace, Fintech, and Central Tech.
• Strategy & Execution: You will design and execute a technology plan aligned with the Marketing department's strategy. This plan will require buy-in from the Marketing extended leadership team. This role reports to the Senior Director of Engineering, Marketing.
• Modernisation: You will lead the modernisation efforts required for the Marketing department.

• Lead, inspire, and motivate engineering teams by example, setting clear expectations for success and providing clarity when necessary.
• Line manage Senior Managers and top technical talent, such as Principal Engineers.
• Contribute to the delivery of the Technology department's goals and own technology-wide topics.
• Communicate strategy in a compelling manner to multiple teams and stakeholders.
• Foster inclusion and drive people-centric initiatives that enable workforce diversity.
• Manage organisational design, strategy, and budget to ensure alignment with the strategic agenda.
• Create a learning environment through coaching, two-way feedback, and personal growth support.
• Foster a positive engineering culture that celebrates teamwork and innovation.

• Create mid-to-long-term plans that align with the overall business focus.
• Partner with other crafts and business units to deliver on our strategic agenda.
• Maintain focus on the end goal, minimise risk, and remove roadblocks.
• Ensure clear communication: proactively keep stakeholders informed of changes, projects, and risks.
• Foster mastery in engineering craftsmanship and shape effective ways of working.
• Embed Agile values and a DevOps culture within the organisation.

• Shape and build new products and operational plans in alignment with commercial and financial needs.
• Take ownership of technology strategic objectives and roadmaps.
• Act as a strategic thought partner to influence stakeholders across the broader business.
• Make decisions in complex, ambiguous situations by challenging assumptions and using data.
• Ensure adherence to Booking architecture principles and engineering practices.
• Drive innovation and own the architecture across your area.

• Substantial years (8+) of tech leadership experience.
• Experience with large-scale platforms and high traffic (100,000+ visitors per day), preferably in e-commerce or marketplaces.
• Experience building and leading cross-functional engineering functions at scale (100-150+ people).
• A proven track record of building high-quality, high-volume web and mobile applications.
• Deep experience in Agile environments and cultures.
• Experience managing and coaching teams of senior tech leaders.
• An independent, pragmatic, and proactive work attitude.
• Well-versed in Engineering Craftsmanship, Cloud-based technologies, and DevOps.
• A "humble and human" approach with excellent communication skills and commercial acumen.

• Mindset: Open-minded, positive, proactive, and collaborative.
• Approach: Strategic thinker focused on execution; willing to "roll up sleeves."
• Environment: Able to thrive in a fast-moving, entrepreneurial setting.
• Values: Data-driven, experimental, and customer-centric.