Customer Success Manager - LATAM
BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com.
Our Customer Success Managers work closely with institutional clients and partners providing white glove service in discovering their business needs ensuring they are optimizing our suite of BitGo products. We are seeking a CSM based in Sao Paulo who will nurture relationships with clients across the LATAM region.
Responsibilities:
- Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products/services.
- Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products/services.
- Relationship Management: Develop and maintain strong, long-lasting relationships with clients, acting as their primary point of contact.
- L1 Support: Provide timely and effective support to address customer inquiries, issues, and requests, escalating as needed to ensure prompt resolution.
- Customer Feedback: Gather and relay customer feedback to internal teams to inform product development, marketing strategies, and overall customer experience enhancements.
Skills & Experience:
- Strong desire to learn, curiosity to understand how things work
- Fluent in both English and Portuguese, additionally Spanish preferred
- Motivation to be a champion of customers and represent their voice with empathy
- Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes
- Ability to handle conflicting priorities, creative problem solving skills
- Strong written and verbal communication skills
- Experience in the cryptocurrency trading, custody space preferred
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Why Join BitGo?
Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.
Perks and Benefits
Health and Wellness
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
Office Life and Perks
- Company Outings
- Commuter Benefits Program
- Casual Dress
- Snacks
- Some Meals Provided
Vacation and Time Off
- Personal/Sick Days
- Paid Holidays
- Paid Vacation
Financial and Retirement
- Performance Bonus
- Company Equity
- 401(K) With Company Matching
Professional Development
- Lunch and Learns
Diversity and Inclusion
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