Revenue Operations Analyst - Gainsight Administrator

At BILL, we listen, learn, and lead-fostering collaboration and a drive for continuous growth. We're committed to building a diverse and inclusive workplace that values each person's unique skills and experiences. Even if you don't meet every requirement, we'd love to hear from you-you might be just what we're looking for, whether in this role or another.

✨ Let's give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

The Revenue Operations Analyst - Gainsight Administrator is responsible for orchestrating the operating rhythm that enables our Customer Success and Implementation teams to scale effectively, with a particular focus on Gainsight CRM. We're looking for a data-driven operations analyst who thrives in a fast-paced, collaborative environment.

In this role, you'll coordinate operations activities across our Customer Success and Implementation functions, drive the deployment of scalable processes and technology, and monitor team performance through critical metrics. You'll work cross-functionally with Enablement, Engineering, Product, Marketing, Sales, BI, and Support to align systems and workflows to business goals.

What You'll Do

• Administer the Gainsight CS platform, including configuration, daily management, and ongoing enablement
• Represent the needs of the Success and Support teams across cross-functional teams, managing intake, handoffs, and prioritization
• Track KPIs to measure performance at the individual, segment, and organizational level
• Own go-to-market and readiness initiatives for Customer Success, ensuring clear communication of product releases
• Monitor account engagement, staffing ratios, and retention to support accurate forecasting models
• Coordinate and support training programs for Success and Support teams to ensure strong product knowledge and customer impact

This position reports to the Director of Customer Success Operations and sits within the Go-to-Market (GTM) Operations team.

We'd love to chat if you have:

• 3+ years of experience in Customer Operations in a SaaS or FinTech environment
• 3+ years of experience in Operations, Program Management, or Field Enablement roles
• 3+ years of experience administering Gainsight, or a Gainsight Associate Administrator (Level 3) Certification
• Demonstrated experience independently managing cross-functional projects from planning through execution
• Hands-on experience with Gainsight features such as Horizon Rules, Data Designer, Journey Orchestrator, User Management, CSQL, and Data Management
• Experience designing and scaling operational processes and team-wide programs
• Experience with CRM and project tools such as Gainsight, Salesforce, Asana, Jira, and Outreach
• Proficiency in data analysis tools such as Tableau, Excel, and Google Sheets
• A bachelor's degree in a quantitative field such as business or economics, OR equivalent practical experience

Preferred Qualifications:

• Strong written and verbal communication skills, including presenting to senior leadership
• Ability to lead system and operations projects from concept through deployment
• Highly organized and self-directed, with the ability to work across all levels of the organization
• Collaborative approach and ability to communicate proactively across teams
• Strong attention to detail and ability to meet tight deadlines
• Skilled at identifying process or system improvements and taking initiative to address them

This hybrid role requires in-office work (Mon, Tues, Thurs) at either our Draper, UT or San Jose, CA office. While the role is open to both locations, it is preferred that the position be based in Draper. Candidates must be U.S. work authorized with no current or future sponsorship needs and live within 45 miles of either office or relocate by the start date. Fully remote work is not available for this position.

The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

San Jose pay range

$132,100-$158,500 USD

The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL's bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

Draper UT pay range

$112,300-$134,700 USD

What's in it for you?

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn't only experienced by our customers, but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

Don't believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.

BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com.

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