Technical Service Administrator

Job Description Summary

Play a key role in supporting customers, service teams, and field operations across BD ANZ.

Job Description

At BD, possibility isn't an idea. It's what we do. We are the Makers of Possible.

Join BD as a Service Administrator and support the service process across our entire portfolio of medical devices and automation solutions. Based in our North Ryde office, you'll be the go-to person for coordinating service activities, creating work orders, preparing service reports, managing stock transfers, supporting field engineers, and helping customers over the phone.

If you enjoy variety, thrive in a fast-paced service environment, and love keeping operations running smoothly behind the scenes, this is a great opportunity to grow your administration career with a global MedTech leader.

Your Day-to-Day

As a Service Administrator, you'll help ensure a seamless service experience for customers and internal teams.

Your day will include:

• Preparing service reports, correspondence, quotes and work orders for service contracts
• Booking field service jobs, recall repairs, and coordinating visits with the Service Manager and Project Manager
• Providing customer support over the phone for service queries and automation products
• Processing vendor purchase orders and supporting the workshop supervisor and technicians
• Maintaining service records, archiving documents and following BD procedures
• Managing stock: ordering, transfers and part consumption tracking to maintain accurate levels
• Processing recall service orders and maintaining clean, accurate data in CRM and service platforms
• Managing and updating SAP, Salesforce, ServiceMax or other systems to support the service workflow
• Building strong internal relationships to deliver an outstanding customer experience across all BD teams

• Strong administration and coordination experience (medical devices or technical industry ideal)
• Experience in SAP, CRM, ServiceMax, Salesforce or similar systems
• Confidence supporting customers over the phone and understanding their needs
• Ability to manage competing priorities and stay calm under pressure
• Strong attention to detail and accuracy in documentation and data management
• Solid MS Office skills (Excel, Word, PowerPoint)
• A proactive mindset and willingness to support colleagues with ad-hoc tasks
• Experience in customer service, automation support or medical device service environments is an advantage.

• Full-time permanent role with a global MedTech company
• North Ryde location, working on-site with the service and operations teams
• Variety in your day with customer contact, system work and service coordination
• Opportunities to strengthen skills in SAP, CRM and service workflows
• Supportive team, stable environment and opportunities for growth