Sr. Customer Quality Specialist
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
P3-14175
PRIMARY RESPONSIBILITIES
- Facilitate expert-to-expert discussions between BD and the customer regarding quality topics
- Negotiate BD's Quality position with the customer
- Monitor and manage quality initiatives and issues
- Engage with customers in all matters related to product quality
- Provide high level consulting services to the customer base in all matters related to quality
- Bring customers' voices to Pharmaceutical system and manage customer impacting issues
- Manage the training, escalation and closure of priority, high risk and escalated customer complaints
- Participate in batch disposition strategy and internal processes and procedures, RMA (Return Material Authorization), when applicable Stay abreast of changing national/regional regulations
- Lead the review and negotiation Specifications with customer(s);
- Accountable to WW and regional Marketing teams and regional leads
- Effectively navigate and lead through changes and evaluate the progress toward objectives
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- Pursue and actively manage key stakeholder relationships
- Promote the use of knowledge management tool
EDUCATION AND EXPERIENCE REQUIREMENTS
- Typically requires a minimum of a BS degree in science, engineering or other relevant discipline
- Minimum of 5-8 years of experience in the pharmaceutical, medical device or other quality field (ISO, GMP etc) with a minimum of 3 years of experience in quality assurance, quality control, quality systems and/or regulatory compliance
- Knowledge in the drug combination product testing (for instance E&L, SubVP, gliding force) is preferred
- Strong communicator capable of interfacing at senior levels with pharmaceutical customers Organizing and facilitating initiatives with various stakeholders
- Strong technical writing experience required (English); conversational French preferred
- May require 25-40% travel
- Level will depend on years of relevant experience, and size/complexity of customer base
- Proven ability to work globally and form strong relationships on a global level
- In-depth understanding of the application of quality systems to the pharmaceutical (and medical device industry)
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visithttps://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
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Primary Work Location
KOR South Korea - Seoul HQ
Additional Locations
Work Shift
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion