Service Engineer

Job Description Summary

Serve as a dedicated specialist for scheduled Field Actions.
(Software Upgrade)

Job Description

[Field Action-Focused Responsibilities]

• Serve as a dedicated specialist for scheduled Field Actions (inspection, software updates, etc.).
• Visit customer sites nationwide to verify equipment conditions and execute Field Actions based on approved procedures.
• Prepare and submit Field Action reports, documentation, and activity logs in internal systems.
• Identify issues encountered during Field Action processes and escalate promptly to internal technical support.
• Coordinate schedules and collaborate with dealer/partner engineers to ensure smooth Field Action execution.

• Support basic maintenance and inspection of medical devices (Arctic Sun product line).
• Assist in equipment installations and customer training sessions.
• Participate in preliminary troubleshooting activities to support root-cause identification.
• Comply with QMS, service standards, and internal operational procedures.
• Support customer communication and contribute to service satisfaction.