Service Contract Administrator
Job Description Summary
Already working in service admin and ready for more?
Join BD and take ownership of contracts that keep critical medical equipment supported - while gaining exposure to projects that shape the future of healthcare.
Job Description
At BD, possibility isn't an idea. It's what we do. We are the Makers of Possible.
As a Service Contract Administrator, you'll take ownership of service agreements that keep critical equipment supported ensuring accuracy, compliance, and revenue protection. You'll also gain exposure to transformation projects, adding variety and growth to your role.
Your Day-to-Day
You'll manage the details that make service operations run smoothly from contract renewals and billing to SLA tracking and project coordination. Every day, you'll balance precision with problem-solving to deliver a seamless experience for customers and internal teams.
Your day will include:
- Managing service agreements end-to-end: creation, review, renewal, and compliance
- Preparing renewal quotes, invoices, and tracking contract capture rates
- Monitoring SLAs and maintenance schedules; flagging risks early
- Acting as liaison between customers, account managers, and service teams
- Maintaining clean records and dashboards; providing actionable reporting
- Supporting project teams with scheduling, milestone tracking, and stakeholder communications
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About You
You're already in a service admin role and know the importance of getting the details right. You enjoy working with contracts, customers, and internal teams and you're ready for a role that adds variety and growth.
You'll bring:
- Experience in service administration or contract management/support
- Strong organisational skills and attention to detail
- Confidence with billing, invoicing, and SLA tracking
- Proficiency in Excel and familiarity with CRM/ERP systems
- Excellent communication and a proactive mindset
- Ability to manage multiple priorities and meet deadlines
Why BD?
BD is one of the world's largest medical technology companies, but we've never lost our human touch.
With over 70,000 associates worldwide, we're committed to growing your career. Here in ANZ, 66% of our roles are filled internally - we don't just promise growth, we deliver it.
We live and breathe our values and lead by doing the right thing every day.
Because at BD, possibility isn't just imagined - it's made.
What's in It for You
- Permanent role with a global MedTech leader
- Impact you can see: accurate billing, compliant contracts, and better customer outcomes
- Dual exposure across service operations and project support
- A collaborative team, clear processes, and opportunities to grow
- Competitive salary and benefits
Ready to Make the Move?
Apply today and join BD as a Maker of Possible.
Required Skills
Optional Skills
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Primary Work Location
AUS Sydney - North Ryde
Additional Locations
Work Shift
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion