Senior UX Engineer

Job Description Summary

We are seeking a highly motivated UX Engineer to drive early-stage innovation research within our Customer-Centric Design team, leading programs across both Acute Care and Home Care platforms. In this role, you will conduct deep exploratory research to uncover unmet needs, behaviors, motivations, and contextual factors-shaping opportunity spaces, product strategies, and future innovation pipelines before concepts are defined. You will partner closely with Program Management, Marketing, Clinical, and R&D teams to identify meaningful problems worth solving and craft user-driven value propositions that inform the next generation of medical devices, services, and experiences.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Our vision for Urology and Critical Care at BD

Urology and Critical Care (UCC) is an established and trusted partner in urinary healthcare, developing complete solutions which optimize the urine drainage process in the Acute Care Hospital setting.

About the role

We are seeking a highly motivated UX Engineer to join our Customer-Centric Design team and lead innovation research programs across the Acute Care and Home Care platforms. The successful candidate will lead early-stage, exploratory research to uncover deep user insights that shape new opportunity spaces, product strategies, and innovation pipelines. This role focuses on understanding unmet needs, behaviours, motivations, and environmental contexts before concepts are defined, ensuring that downstream design and development are rooted in real-world evidence.

The candidate will work closely with the broader innovation team, including Program Management, Marketing, Clinical, and R&D teams, to identify meaningful problems worth solving and craft user-driven value propositions for next-generation medical devices, services, and experiences.

Main responsibilities will include:

• Lead primary exploratory research (ethnographic observations, contextual inquiries, in-depth interviews, diary studies) across clinical, home-care, and caregiver settings to uncover unmet needs and workflow challenges.
• Map stakeholder ecosystems and surface patterns, workarounds, emotional drivers, and latent needs to identify high-value opportunity areas.
• Translate research into strategic frameworks-journey maps, service blueprints, systems maps, behavioural models, personas/archetypes-to clarify user goals, constraints, and value drivers.
• Frame problems and define opportunities in partnership with Strategy and Product, prioritising insights and crafting clear, high-impact opportunity statements.
• Enable cross-functional alignment by collaborating closely with Industrial Design, HFE, and Engineering to ensure early insights guide concept exploration and UI direction.
• Support market and program planning with Marketing and Program Managers through value propositions, early segmentation views, and inputs to initial business cases.
• Facilitate collaborative workshops (co-creation, synthesis sessions, assumption-mapping) to align teams on needs hierarchies, success criteria, and concept directions.
• Translate insights into actionable design inputs, including design principles, experience requirements, and initial concept criteria for ideation.
• Evaluate early concepts with users-reviewing lean prototypes, storyboards, and low-fidelity concepts-to validate desirability, relevance, and fit to user needs.
• Communicate insights compellingly via reports, visual frameworks, highlight videos, and presentations to senior stakeholders to drive evidence-based decisions.

• Bachelor's or Master's degree in Anthropology, Psychology, Design Research, Human Factors, Sociology, or a related discipline.
• 2-6 years of experience in qualitative UX/design research, ideally within healthcare, medical devices, or other safety-critical environments.
• Expertise in ethnographic and generative research methods, with strong instincts for uncovering deep user insights.
• Experience in synthesising complex qualitative data into clear insights, opportunity areas, frameworks, and actionable recommendations.
• Strong storytelling skills-capable of producing engaging reports, visualisations, and workshop materials.
• Comfortable operating in ambiguity and early-stage innovation, where hypotheses evolve, and direction emerges through exploration.
• You have a strong grasp of user research methodologies, including formative research and usability testing in regulated or safety-critical contexts.
• You can analyse both qualitative and light quantitative data to identify risks, design requirements, and evidence-based opportunity areas.
• You write with clarity and precision, producing regulatory-grade documentation when needed.
• You are proactive and strategic-able to independently identify high-value opportunities, prioritise effectively, and advocate for impactful research directions.