Senior Manager, Strategy and Operations - Sales Operations & Effectiveness

Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Position Summary

The newly formed Global Sales Operations & Effectiveness(SO&E)organization isleadingthe transformation of sales capabilities, positioning BD to become the strongest commercial organization in MedTech.

• Partner with the Sales Operations and Effectiveness leadership teamto shape and operationalize transformation strategy-translating executive intent intoclearpriorities,operating cadences, andmeasurable outcomesacross a complex global matrix.

• Benchmark leading technology, AI, and operating practices from top-performing companies to set internal standards and drive disciplined, world-class execution across Sales Operations & Effectiveness.

• Design, support, lead, and continuously evolveSO&Eoperating mechanisms, including planning cycles, business reviews, strategy sessions, and global decision forums

• Drive discipline, transparency, and follow-through across the SO&E operating rhythm.

• Partner closely with the VP, Global SalesIntelligence,VP, Global SalesEnablement,and Sr. Director, Global Commercial Technology to activate strategy,problemsolve anddrive major initiatives forward.

• Act as a strategic integrator across Global Sales Intelligence, Sales Enablement, and Commercial Technology to accelerate execution of high-impact initiatives.

• Identifyperformance, process, and capability gaps through data-driven analysis and structured problem solving.

• Ensure decisions convert into action-tracking progress, removing obstacles, and reinforcing accountability.

• Plan, prepare, and lead and/or co-leadworkshopsspanning global design and implementation of commercial process, commercial technology, and commercial analytics.

• Integrate data-driven insights into planning and improvement cycles to prioritize opportunities, measure progress, and reinforce accountable execution.

• Drivethedeploymentand scaling of BD Excellence capabilitiesacross the Sales Operations & Effectivenessorg, includingKaizen,TransactionalProcess Improvement(TPI),VisualManagement (VM), Problem SolvingProcess (PSP),and StandardWork.

• Facilitate kaizens and structured problem-solving (PSP) sessions with commercial and functional leaders and teams - driving sustained, measurable improvements to key performance indicators (KPI).

• Identify and resolve performance, process, and capability gaps through a consultative approach with internal and external stakeholders.

• Operate effectivelyat pace and serve as a connective catalystacrossa highly matrixed global organization, influencing senior Commercial, IT, Marketing,Regional,and Sales Operations leaderswithout direct authority

• Buildexecutive-ready narratives and materialsthat synthesize complex issues into clear insights and decisions at pace.

• Support senior leaders by structuring ambiguity, surfacing trade-offs, and enablingfast, high-quality decision making.

• Act as a change champion, challenging legacy paradigms, promoting operational rigor and continuous improvement to enhance both speed and quality of outcomes.

• Foster a culture ofaccountability, learning agility, andexecutionexcellence across Sales Operations&Effectiveness.

• Drive adoption of new tools, processes, and behaviors through structured change management and engagement.

• 3-5+years in Strategy & Operations,ManagementConsulting,orChiefofStaff; preferred experienceworking in consultingor forafast-pacedtech company.

• Education: Bachelor's degree in Business, Marketing, Engineering or a related field; MBA or advanced degree preferred.

• Demonstrated ability to quickly understand strategy, intent, and enterprise priorities and convert them into executable plans without detailed direction.

• Proventrack recordofoperating with minimal oversight, setting direction within defined guardrails, and making sound judgment calls in ambiguous situations.

• Experience translating ambiguous goals into clear operating expectations, metrics, and accountability mechanisms.

• Proven ability todefine standards, measure adherence, and enforce follow-throughin complex, matrixed environments.

• Proven ability tooperateeffectively in complex, global, matrixed organizations.

• Highlearning agility and able to ramp quicklyinto new contexts.

• Strongproblem-solvingcapability using structured methodologies(e.g.,Kaizen,5S, DMAIC, A3/Pareto); Lean Business System Certified Practitioner (CP) is a plus.

• Excellent executive communications skills (PowerPoint, written synthesis, executive presentations).

• Excellent interpersonal and influencing skills with the ability to build a coalition of support from partners.

• Demonstrated comfortoperatingin ambiguous, dynamic environments.

• Must be able to work and attend meetings during standard Eastern Time (ET) business hours (approximately 9:00am - 5:00pm ET) and flex to work with global audiences as necessary.

• Must be able to travel up to 50% domestically and internationally.

• NJ Benefits Disclosure -Insert the following text for all roles posted in NJ:

• Annual Bonus(remove if position not eligible, refer to compensation tab on job requisition)

• Potential Discretionary LTI Bonus (remove if position not eligible, refer to compensation tab on job requisition)

• Potential reimbursement of vehicle use/mileage(remove if position not eligible,refer toNJ Benefits matrix)

• Potential reimbursement of phone use(remove if role is JG4 or below and not customer-facing)

• Medical coverage

• Health Savings Accounts

• Flexible Spending Accounts

• Dental coverage

• Vision coverage

• Hospital Care Insurance

• Critical Illness Insurance

• Accidental Injury Insurance

• Life and AD&D insurance

• Short-term disability coverage

• Long-term disability insurance

• Long-term care with life insurance

• Anxiety management program

• Wellness incentives

• Sleep improvement program

• Diabetes management program

• Virtual physical therapy

• Emotional/mental health support programs

• Weight management programs

• Gastrointestinal health program

• Substance use management program

• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit

• BD 401(k) Plan

• BD Deferred Compensation and Restoration Plan

• 529 College Savings Plan

• Financial counseling

• Baxter Credit Union (BCU)

• Daily Pay

• College financial aid and application guidance

• Paid time off (PTO), including all required State leaves

• Educational assistance/tuition reimbursement

• MetLife Legal Plan

• Group auto and home insurance

• Pet insurance

• Commuter benefits

• Discounts on products and services

• Academic Achievement Scholarship

• Service Recognition Awards

• Employer matching donation

• Workplace accommodations

• Adoptionassistance

• Backup day care and eldercare

• Support for neurodivergent adults, children, and caregivers

• Caregivingassistancefor elderly and special needs individuals

• Employee Assistance Program (EAP)

• Paid Parental Leave

• Support for fertility, birthing, postpartum, and age-related hormonal changes

• Bereavement leaves

• Military leave

• Personal leave

• Family and Medical Leave (FML)

• Jury and Witness Duty Leave