Field Service Technician
1 month ago• Aalst, Belgium
Job Description Summary
As a Field Service Engineer within BD Medication Management Solutions (MMS), part of the Global Customer Services (GCS) team, you will be responsible for the installation, preventive and corrective maintenance, and user training on our innovative medical technologies - including Pyxis automated dispensing cabinets and infusion devices. Your work ensures high customer satisfaction and full regulatory compliance of medical devices.
You will be the primary technical point of contact for customers in your region, with occasional assignments in the Netherlands, France, and Luxembourg.
Job Description
Key Responsibilities
- Install, maintain, and troubleshoot medical equipment on customer sites, ensuring optimal performance and reliability.
- Provide technical support and training to biomedical teams and end users.
- Manage your daily schedule and service activities autonomously, ensuring you have the necessary tools, spare parts, and equipment.
- Keep technical documentation up to date, accurately record service reports in customer service management systems, and meet contractual KPIs.
- Identify improvement opportunities, anticipate technical issues, and follow up on customer requests until full resolution.
- Strictly follow BD's quality, safety, and regulatory processes, as well as those of partner healthcare institutions.
- Primary territory: Belgium and Luxembourg, with occasional support required across the West Hub (France and the Netherlands).
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Profile Requirements
- Minimum of a technical diploma (Bac+2) in electronic engineering, electrical engineering, GEII, MSMA, or equivalent field experience.
- Strong knowledge of Windows systems and network technologies (CompTIA Network+ certification is an advantage).
- Languages: Dutch and French required.
- Good command of technical English (reading and writing).
- Experience with a CRM tool (Salesforce, SMAX) is a plus.
- Excellent interpersonal skills and strong customer service orientation.
- Ability to work independently and manage priorities effectively.
- Proactive mindset and team spirit to collaborate efficiently with BD teams and customers.
Salary Range
€50,000 - €60,000
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why Join Us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
Click on apply if this sounds like you!
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Required Skills
Optional Skills
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Primary Work Location
BEL Erembodegem - Dorp 86
Additional Locations
Work Shift
At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.
The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.
Salary Range Information
€49,100.00 - €74,900.00 EUR Annual
Client-provided location(s): Aalst, Belgium
Job ID: BD-91332696800
Employment Type: OTHER
Posted: 2026-02-04T18:50:47
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion