Associate Director, Global Process Owner - Field Actions

Job Description Summary

The Associate Director, GPO Field Actions serves as BD's global process owner for the Field Action process. The role oversees the design, maintenance, and continuous improvement of the process, ensuring alignment with global regulatory requirements and BD quality system expectations. It maintains process standards, ensures stakeholders understand their responsibilities, and supports audits and inspections.

This position partners with Business Units, Regions, Regulatory Compliance, Post Market Quality, and other functions to ensure consistent application of the global process. The role does not lead or manage field action execution.

The role strengthens BD's quality system by driving process clarity, harmonization, and data-driven improvements. Responsibilities include ownership of global procedures, electronic systems, training materials, process controls, and readiness for internal and external audits. The role will lead a network of field action representatives from the Business Units and Regions. The position reports to the Director of Quality Systems within Central Quality.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Position Overview

We're seeking a detail-oriented Associate Director to lead our global Field Actions process in a dynamic, matrixed environment. This pivotal role ensures compliant, well-documented processes that support consistent decision pathways across BD. The ideal candidate will combine strong analytical skills with sound judgment, collaborate effectively while working independently, and demonstrate exceptional communication abilities with an unwavering commitment to quality and compliance.

Key Responsibilities

Process Ownership & Governance

• Own and manage the comprehensive global Field Action process, including design, maintenance, and revision control
• Ensure alignment with critical regulations (21 CFR Parts 7, 806, 820, ISO 13485, and regional requirements)
• Develop and maintain global procedures, work instructions, forms, and job aids
• Define and sustain clear governance expectations, roles, and responsibilities across all stakeholder groups

Regulatory & Audit Support

• Maintain process alignment with current regulatory expectations and industry best practices
• Serve as process expert during audits, inspections, and regulatory inquiries
• Provide authoritative guidance to Business Units and Regions on process interpretation

Training & Capability Development

• Create and maintain comprehensive global training materials for the Field Action process
• Support capability building initiatives for all stakeholders involved in field action decision making

Metrics & Continuous Improvement

• Develop and track meaningful process metrics to monitor performance, timeliness, completeness, and compliance
• Analyze data trends to identify strategic improvement opportunities
• Lead process improvement initiatives that enhance clarity, efficiency, and compliance

Stakeholder Engagement

• Collaborate across functions (Business Unit Quality, Regional Quality, Regulatory Compliance, Medical Affairs, Legal) to maintain global alignment
• Serve as the recognized subject matter expert for the Field Action process
• Provide expert process guidance in cross-functional discussions

Cross-Functional Integration

• Seamlessly integrate field action requirements with related quality system processes (complaint handling, risk management, post-market surveillance, QMS governance)
• Partner with QMS design authorities and Digital/IT teams to ensure system functionality supports compliance and data integrity
• Approximately 20% global travel based on business needs.
• This is a US based remote role

Required Qualifications:

• Bachelor's degree in life Sciences, engineering, or a related field.
• 8 years of experience in regulated industries such as medical devices, diagnostics, or pharmaceuticals.
• Experience in field actions, quality systems, regulatory compliance, post market quality, or closely related areas.
• Working knowledge of global regulatory requirements for field actions such as 21 CFR Parts 7, 806, and 820 and ISO 13485.
• Experience working in global, matrixed environments.

Preferred Qualifications:

• MS or MBA
• Experience maintaining or designing global quality processes

KnowledgeandSkills

• Proven change agent with ability to drive improvements across large organizations.
• Strong knowledge of quality systems in medical devices, diagnostics, or pharmaceuticals.
• Ability to interpret regulatory requirements and translate them into clear process expectations.
• Strong communication, facilitation, and cross-functional collaboration skills.
• Ability to lead process improvements and use data to identify trends or improvement opportunities.
• Ability to work independently and manage multiple priorities.
• Familiarity with post market regulatory expectations in the United States and key global regions.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

At BD, we are committed to supporting our associates' well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:

• Annual Bonus
• Potential Discretionary LTI Bonus

Health and Well-being Benefits

• Medical coverage
• Health Savings Accounts
• Flexible Spending Accounts
• Dental coverage
• Vision coverage
• Hospital Care Insurance
• Critical Illness Insurance
• Accidental Injury Insurance
• Life and AD&D insurance
• Short-term disability coverage
• Long-term disability insurance
• Long-term care with life insurance

Other Well-being Resources

• Anxiety management program
• Wellness incentives
• Sleep improvement program
• Diabetes management program
• Virtual physical therapy
• Emotional/mental health support programs
• Weight management programs
• Gastrointestinal health program
• Substance use management program
• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit

Retirement and Financial Well-being

• BD 401(k) Plan
• BD Deferred Compensation and Restoration Plan
• 529 College Savings Plan
• Financial counseling
• Baxter Credit Union (BCU)
• Daily Pay
• College financial aid and application guidance

Life Balance Programs

• Paid time off (PTO), including all required State leaves
• Educational assistance/tuition reimbursement
• MetLife Legal Plan
• Group auto and home insurance
• Pet insurance
• Commuter benefits
• Discounts on products and services
• Academic Achievement Scholarship
• Service Recognition Awards
• Employer matching donation
• Workplace accommodations

Other Life Balance Programs

• Adoption assistance
• Backup day care and eldercare
• Support for neurodivergent adults, children, and caregivers
• Caregiving assistance for elderly and special needs individuals
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Support for fertility, birthing, postpartum, and age-related hormonal changes

Leave Programs

• Bereavement leaves
• Military leave
• Personal leave
• Family and Medical Leave (FML)
• Jury and Witness Duty Leave

At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. Wedemonstratethis commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site underYour career at BD.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility.There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$181,076 - $289,723 USD Annual/Hourly

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

Work Shift

NA (United States of America)

Client-provided location(s): Mahwah, NJ

Job ID: BD-91203252256

Employment Type: OTHER

Posted: 2026-01-31T18:50:25