Team Leader Loans Agency & Bilateral Servicing & Operations

Job Description:

Location: EMEA

Job Title: Team Lead - Loans Agency & Bilateral Servicing & Operations

Location: Bromley

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

• Oversee daily operations, ensuring delivery against service level agreements and objectives
• Lead and develop the team, fostering accountability, collaboration, and continuous improvement
• Manage workload allocation and prioritisation to optimise team capacity
• Identify, assess, and mitigate operational risks while maintaining strong controls and governance
• Own complex issues and escalations, ensuring timely resolution and clear communication
• Act as a senior contact for clients and internal partners across key business areas
• Maintain oversight of agented and bilateral lending transactions, ensuring accurate and compliant servicing
• Ensure timely, accurate processing of loan lifecycle activities, including drawdowns, rollovers, rate fixings, assignments, revaluations, fee calculations, and reconciliations
• Oversee loan data integrity within LoanIQ
• Drive process improvements to enhance service delivery and reduce risk
• Support knowledge sharing, coaching, and team development

• Experience in loan servicing, credit operations, or agency management, with strong technical knowledge of lending products and documentation
• Proven experience leading teams and complex operational processes
• Ability to manage competing priorities and deliver in a fast-paced environment
• Experience in risk management, escalation handling, and control frameworks
• Strong stakeholder management and communication skills
• Experience with LoanIQ (desirable)

• Understanding of loan and legal documentation, including complex structures
• Strong attention to detail and risk awareness
• Analytical, solutions-focused approach
• Ability to balance immediate priorities with longer-term improvements
• Collaborative, client-focused leadership style

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
• Access to an Employee Assistance Program for confidential support and help for everyday matters
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.