Team Leader

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The Process Management CoE GBS team functions as a Center of Excellence to provide strategic and innovative advantage to Bank of America through Process Design, Data Insights and Process Excellence, Process Automation Work-streams.

• Conducting data analysis, validation, and mapping of OpEx ideas in GRM
• Creating a detailed report of data analysis, validation, and mapping of GRM Initiatives/tech strategy
• Making abstract data easily understandable.
• Evaluating and enhancing existing systems.
• Collaborating with multiple teams to enable seamless integration with new systems.
• Creating database queries to assess the effects of different systems.
• Maintaining complex Tableau reports for scalability, extensibility, improved performance, manageability, and reuse.
• Providing insights about improving or automating processes and adding value to the team.

• In-depth knowledge of Microsoft Excel, including pivot tables and macros.
• Strong MS Power Point Skills
• Experience in developing, managing, and maintaining Tableau-based dashboards.
• Working knowledge of SQL, normalization, and rational databases.
• Experience with using query and reporting analysis tools.
• Understanding of advanced statistical functions and calculations.
• Ability to interpret dashboard structure.
• Strong communication and collaboration skills.
• Project management skills.
• Strong Written and Oral Communication
• Ability to follow up with issues and summarize discussions.
• Ability to communicate clearly, effectively, and work well with people at all levels.
• Ability to manage multiple projects and direct the effort of others.

• Speaking / presentation skills in a professional setting
• Ability to communicate clearly and effectively, and influence others.
• Ability to produce high quality technical documentation.