Senior Team Member

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The purchase and sales team is responsible for resolving the exceptions for the Fixed income products that arise during the trade cycle (T+1), house vs street book reconciliations and resolve trade proof breaks, The team ensures that all the queues are timely and accurately processed. Purchase and sales team interacts with various contra brokers and the ML trading desk associates to resolve the trade exceptions. The Queue Management team is responsible for ensuring all trades are processed from the front office to the back office accurately and timely. Various systems are utilized to accomplish this. The group monitors numerous reports and error queues to address the errors timely and accurately.

Job Description

Individual will be responsible for handling exceptions for Trade Processing & Queue Management. He /She will be involved in liaising with multiple teams (Brokers/Desk/Onshore partners) for meeting the Service Level Agreements (KRI/KCI's). Handling the Adhoc Queries/Escalations raised either by Internal or External teams.

In addition, the role is also required to identify trends/themes and opportunities for reducing the manual intervention for error free work culture and create more automation opportunities. Drive strong client focus and risk culture to ensure seamless delivery. Maintain good connect with LOB partners and able to handle Issues and Escalations independently.

• Review daily Trade exceptions

• Ensure adherence to the SLA's / Metrics - productivity, turn-around-time and accuracy

• Interact with multiple stakeholders on day to day activities

• Drive Change - To identify workflow/systems inefficiencies and come up with new ideas for improvement and share the best practices with the team

• Responding to Adhoc queries from internal and external clients

• Education MBA/BBA/B COM
• Certifications If Any
• Experience Range 1-2 years