Senior Operations Manager

Job Description:

About us :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services :

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview :

Global Finance was set up in 2007 as a part of the CFO Global Delivery strategy to provide offshore delivery to Line of Business and Enterprise Finance functions. The capabilities hosted include Accounts Payable, General Accounting & Reconciliations, Management Reporting & Analysis, Research & Analytics, Financial Transaction Processing, Finance Systems Support etc.Over the years, the scope of India Team has expanded to include operations for Risk and Compliance, Data Management etc.

Job Description :

The CFO Operational Risk & Compliance Oversight (CFO ORCO) Team provides support to CFO function and works to ensure consistent risk management globally. The function is an independent risk partner within the 1st line of defense, but the key point of contact for second and third line of defense across the enterprise. The Risk Management includes risk management related reporting, risk based reviews, process documentation reviews, risk training and awareness and participating in any Global Risk Projects for CFO. The team is also involved in Risk performance Monitoring and tracking all the findings of the control validation reviews and self-identified issues. The following would be expected:

• Deliver sustainable, accurate, and well-controlled outcomes.
• Manage end-to-end delivery of time-critical projects, leveraging strategic insights and automation to drive efficiency.
• Handle a mix of standard and ad-hoc deliverables aligned with dynamic business needs.
• Build robust processes ensuring data quality and completeness across all CFO-related projects.
• Maintain strong stakeholder engagement and continuously improve processes with a clear understanding of their purpose and impact.

• Identification & Mitigation of risk issues, thereby promoting strong risk culture
• Assist control effectiveness and process readiness
• Preparing content and presenting in Risk Governance forums
• Execution of CFO Control implementation & practice activities
• Assist in development of training material and conduct sessions to familiarize and drive adoption of risk related policies and programs
• Coordinate with Risk Coordinators on initiatives & control projects implementation, track progress to provide consolidated summary and reporting on status

• Strong Functional Expertise - Deep understanding of Finance & Accounting processes, including Controllership, Reporting, Month‑End Close, and related governance activities. Demonstrated control‑first mindset with ability to identify, assess and remediate risks.
• Risk Framework & Content Leadership - Proven ability to develop high‑quality risk content, drive risk‑framework discussions, and present confidently in senior risk forums. Experience structuring complex risk narratives with clarity and precision.
• Analytical & Data Visualization Skills - Advanced hands‑on experience in Tableau (dashboards, KPIs, visual analytics) and Alteryx (data prep, workflows, automation). Ability to translate data insights into actionable business recommendations.
• AI & Copilot Proficiency - High comfort with AI tools, including creating effective Copilot prompts, leveraging generative AI for content development, automation, and insight generation.
• Leadership & Influence - Strong leadership presence with the ability to influence across senior stakeholder groups, navigate ambiguity, manage conflicts, and build consensus. Demonstrated stakeholder management across multiple lines of business.
• Communication & Presentation Excellence - Exceptional written and verbal communication skills with the ability to simplify complex topics, build compelling narratives, and deliver executive‑ready presentations.
• Strategic Problem Solving - Ability to decompose complex issues, structure problem statements, evaluate options, and drive timely and sound decisions. Proven track record of owning and delivering change initiatives.
• Relationship Management - Ability to manage relationships with senior leaders, partners, and cross‑functional teams. Skilled at building trusted partnerships and driving alignment across diverse viewpoints.
• Change Delivery & Execution -
• History of successfully leading transformation, risk remediation, and process‑improvement programs with measurable outcomes.

• Change Delivery & Execution - History of successfully leading transformation, risk remediation, and process‑improvement programs with measurable outcomes.