Senior Operations Consultant

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Join our bustling Bromley office, situated in one of London's greenest boroughs. Here you'll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

The Team:

We are seeking a Team Lead to manage an eight-person Guarantee Operations team. The role requires practical knowledge and experience of Guarantees and Standby Letters of Credit (SBLCs), together with the ability to support the team, manage complex queries and maintain consistent client service. The position involves regular communication by email and phone with internal stakeholders and a broad client base.

Role Description:

• Lead, support and provide day-to-day guidance to an eight-person Guarantee Operations team.
• Perform and oversee the review of Guarantee and SBLC wording, issuances, amendments and closures.
• Act as a point of escalation for complex, sensitive or exceptional client and operational queries.
• Research, analyse and respond to client enquiries accurately and within agreed timescales.
• Produce monthly management and client reporting, ensuring service delivery meets current bank and departmental standards.
• Monitor daily controls and escalate issues promptly to the team manager to support timely resolution.
• Work closely with business partners to support the onboarding and servicing of new clients where required.
• Communicate professionally with clients and stakeholders, primarily by email and phone.
• Train new associates and stakeholders on Trade Finance fundamentals, products and processes.
• Balance operational priorities effectively and take on additional responsibilities as business needs evolve.

• We are looking for someone who can organise their work, adapt to changing priorities, maintain accuracy and communicate effectively with a range of internal and external stakeholders.
• Knowledge and practical experience of processing Guarantees and SBLCs, including wording reviews.
• Knowledge of the relevant rules and frameworks, including UCP 600, ISP98 and URDG 758.
• Professional proficiency in written and spoken English. Proficiency in another European language, particularly German, would be useful for the role.
• Experience supporting colleagues and building effective working relationships with stakeholders.
• Clear communication, organisation and time-management skills.
• Attention to detail and a consistent focus on accurate processing and administration.
• The ability to make informed decisions, respond to changing requirements and manage competing priorities.
• A williingness to learn, develop and take on additional responsibilities with appropriate support.
• Understanding of basic accounting principles and rules.
• Essential knowledge of Trade Finance products.
• Working knowledge of Microsoft Office.
• CSDG or CDCS qualification is desirable.
• Project management experience would be advantageous.

• Contributes ideas to improve processes and support effective solutions.
• Considers a range of perspectives when assessing options and agreeing a way forward.
• Builds relationships with clients to understand emerging business needs and applies learning to their work.
• Identifies opportunities for improvement and supports constructive change.
• Collaborates with colleagues to improve tools, technology and ways of working in response to changing client needs.
• Values inclusive collaboration and considers the differing needs of clients and colleagues.
• Project management experience would be useful but is not essential.

• At Bank of America, we strive to prioritise employees' health and wellbeing - it's what makes us a Great Place to Work.
• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, and virtual GP services
• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men's health, women's health, fertility, menopause and pregnancy & parenthood
• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area