Senior Delivery Lead

Job Description:

Job Title: Senior Delivery Lead

Corporate Title: Director

Location: London

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Our London office is based just a stone's throw from the magnificent St. Paul's Cathedral on bustling King Edward Street. Here you'll find modern workspaces and a state-of-the-art auditorium space. In addition, we're proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre.

• A Senior Delivery Lead, is responsible for the planning, coordinating, and delivery of defined deliverables for a larger program(s) which requires engagement from teams across multiple organizations.
• Key responsibilities include communicating the target outcomes, coordinating delivery, managing risks, ensuring compliance to standards, and providing visibility into the health of the program.
• This role ensures execution and delivery meets the client's expectations in terms of the target outcomes, timeline, cost. They manage financials for the program, assist with resource planning, and facilitate sync points between business and technology leaders across multiple organizations, as well as Risk and Compliance partners.
• Establishes the target outcomes in partnership with the stakeholders and leaders.
• Establishes and builds relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk.
  • Coordinates and facilitates the program routines - e.g. kick-off, status reviews, stakeholder meetings, change controls, tollgates, etc.
• Plans and coordinates delivery and dependencies across multiple organizations.
• Promotes/facilitates communication and collaboration across organizations to achieve the target outcomes and timeline.
• Facilitates dependency management/risk management/impediment removal.
• Responsible to provide status updates to stakeholders and leadership pertaining to the target outcomes, delivery, risks/issues, and schedule.
• Ensures that execution is aligned with target outcomes by working with the sponsor/stakeholders.
• Ensures the work delivered complies with Enterprise Change Management standards.
• Tracks the success metrics and reviews performance with stakeholders and leadership.
• Manages the financials and assists with resource planning for the program.
• Provides input to define/improve the Change Management process for the Portfolio.

• Proven experience leading complex delivery/programmes across multiple organisations/workstreams with interdependent milestones and outcomes.
• Demonstrated ability to define measurable target outcomes with sponsors/stakeholders and maintain delivery alignment to those outcomes throughout execution.
• Strong senior stakeholder management capability-able to establish trusted relationships with business and technology leaders across functions, including Risk/Compliance partners.
• Deep practical experience running programme governance routines (kick-offs, status reviews, stakeholder forums, change controls, tollgates) and keeping them effective and decision-oriented.
• Proven competence in end-to-end integrated planning: scope, milestones, critical path, cross-team dependencies, and delivery sequencing across multiple organisations.
• Strong track record of dependency management, impediment removal, and RAIDs (risks/assumptions/issues/dependencies) governance, including timely escalation and remediation.
• Excellent communication and facilitation skills-able to drive cross-organisation collaboration, align competing priorities, and maintain momentum against timelines.
• Significant experience producing clear, concise executive reporting on delivery progress, schedule, risks/issues, decisions required, and outcome tracking.
• Working knowledge of Enterprise Change Management expectations, including ensuring delivery adheres to enterprise policy/standards, governance, and escalation routes.
• Demonstrated ability to define, track, and review success metrics/KPIs with stakeholders, using insight to drive corrective action where needed.
• Strong financial stewardship experience (budget management, forecasting, variance control) plus practical resource planning across delivery phases.
• Capability to continuously improve delivery by contributing to process definition/optimisation (templates, routines, controls, portfolio ways of working).

• Experience delivering change in a highly regulated environment (e.g., financial services), partnering closely with Risk/Compliance and operating under formal change governance.
• Familiarity with common tooling such as Jira/Confluence/Azure DevOps, plus strong Excel/PowerPoint skills for planning, tracking and exec communication.
• Demonstrated use of RACI-based operating models and role clarity to drive accountability across matrixed teams.

• At Bank of America, we strive to prioritise employees' health and wellbeing - it's what makes us a Great Place to Work.
• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, and virtual GP services
• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men's health, women's health, fertility, menopause and pregnancy & parenthood
• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area