Protective Services Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

• Investigates, responds to, and documents incidents following specified times and processes, including in-person response as appropriate
• Conducts Threat Vulnerability Assessments on facilities and implements recommendations to reduce the identified risks
• Partners with Life Safety and Threat Management on incidents to assess behaviors and activities and help ensure the safety of our facilities and people
• Drives relationships across all lines of business in a geographic area, ensuring the Front Line Units are connected to security and related reporting channels
• Ensures accuracy of invoices and adherence to budgets
• Maintains relationships with facility and security vendors and provides project support to ensure physical security best practices
• Supports executive protection and major events support on an as needed basis
• Manages incidents including robberies, burglaries, workplace violence, thefts, and other security related incidents while providing timely updates to stakeholders and completing documentation
• Oversees, coordinates, and provides direction to on-site management when dealing with crises or emergency events and trains teams on appropriate security, safety, and risk mitigation strategies
• Builds and maintains relationships with all levels of management and key stakeholders, such as local market leaders, financial center managers, facility managers, and external security experts to ensure adherence to local, state, and federal law
• Conducts security assessments to identify and remediate risk in financial centers, remote ATMs, and administrative/operations buildings
• Manages guard deployment strategy and security integrator work, including security equipment related projects for assigned areas of responsibility
• Partners with stakeholders in the physical security planning and installation process for new facilities and renovations

• 5 years of Corporate Security experience, or equivalent demonstrated through one or a combination of the following: industry experience, law enforcement or military experience
• Excellent Communication Skills (verbal and written) and be able to interact with internal customers/leadership
• Critical Thinking skills - have demonstrated abilities to make critical decisions
• Demonstrated ability to be self-motivated/self-starter
• Influencing skills - have the ability to interact and work closely with internal and external stakeholders
• Adaptability
• Solid Computer Skills - working with MS Office suite
• Valid Driver's License
• Must be able to provide own transportation to respond in a timely fashion to events
• Must be able to respond to matters and issues off regular work hours.

• Attention to Detail
• Crisis Management
• Decision Making
• Facilities Management
• Issue Management
• Access and Identity Management
• Customer and Client Focus
• External Resource Management
• Policies, Procedures, and Guidelines Management
• Stakeholder Management
• Analytical Thinking
• Critical Thinking
• Executive Presence
• Presentation Skills
• Problem Solving