Product Owner / Product Management Support - Global Credit Operations (EMEA)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This role provides critical support to the Product Owner and Product Management function within Global Credit Operations (GCO) across the EMEA region. The successful candidate will help enable the delivery and adoption of strategic initiatives across credit and trade-adjacent operational processes, including the implementation of AI-enabled solutions. Working closely with senior Product Owners, regional operations leaders, technology, and delivery teams, the role supports the translation of global product strategy into effective regional execution, while ensuring EMEA-specific regulatory, operational, and market considerations are fully reflected. This opportunity is well suited to a collaborative professional who values thoughtful execution and is comfortable operating within a complex, highly regulated environment.

• Support delivery of the global product vision and roadmap for Global Credit Operations, with a focus on EMEA priorities.
• Translate global product direction into clear, EMEA-relevant features, user stories, and backlog items.
• Partner with the lead Product Owner/Manager to help manage and refine the backlog, ensuring items are well-defined and ready for delivery.
• Collaborate with EMEA Operations, Risk, Compliance, and Technology teams to understand regional requirements, constraints, and dependencies.
• Support the rollout of AI-enabled capabilities within EMEA credit operations, such as: Document processing, Exception handling, Controls automation, Human-in-the-loop workflows
• Contribute to scope and sequencing discussions, helping balance value, risk, and delivery capacity.
• Participate in Agile ceremonies, including story refinement and sprint readiness activities.
• Review delivered functionality to confirm it meets agreed EMEA business, regulatory, and operational needs.
• Act as a connection point between global product teams and EMEA stakeholders, supporting alignment, openness, and adoption.

• Experience supporting Product Owners or Product Managers in enterprise or financial services environments.
• Working knowledge of Global Credit Operations, Trade Finance, or related banking operations within EMEA.
• Exposure to AI-enabled or data-driven solutions in regulated operational settings.
• Proven ability to organise complex information, apply analysis, and maintain high-quality documentation
• Comfortable working within a global, matrixed delivery model.
• Clear and thoughtful communication skills, especially when connecting global plans with regional needs.
• Experience working in Agile or scaled Agile environments.

• EMEA regulatory and operational requirements are clearly represented in global product delivery.
• Delivery teams are supported with a consistent flow of well-prepared, high-quality work items.
• AI and automation solutions are introduced smoothly into EMEA operations and add real value.
• Strong, trusting relationships across Global Product, EMEA Operations, and Technology teams.
• Fewer late-stage changes, reduced rework, and smoother regional delivery.