Ops Sr Analyst MKTS

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

• Resolution and escalation of matched and unmatched fixed income trades for AMRS settling in domestic markets.
• Timely response to client queries regarding the confirmation, allocation and settlement of their trades.
• Liaising with other internal departments to ensure timely settlement of client trades.
• Involvement in ad hoc projects for new processes or industry initiatives.
• Keeping up to date client contacts and maintaining current client relationships.
• Open and maintain client accounts as needed to ensure timely allocation and settlement of fixed income transactions.

• Maintains accuracy of client portfolio using internal and external comparison tools
• Performs research and conducts moderately complex analyses using established techniques, including transactions that require special handling and exception handling
• Explores methods to enhance processes, further reduce risks, and boost client experience
• Partners with colleagues on the trade and sales support teams, as well as external agents
• Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting
• Escalates potential risks and exposures to manager in a timely manner
• Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions

• Microsoft Excel experience
• 1-3 years of client servicing experience
• 1-3 years of capital markets experience
• Must be client focused with proven track record of excellent communications and interpersonal skills.
• Ability to successfully navigate a complex global markets processing structure.
• Must be self-motivated and able to work independently or as part of team.
• Must be able to operate successfully in a fast paced environment and manage competing priorities.
• Must be ready to train new hires when called upon.

• Previous client facing
• Familiarity with the full Microsoft Office Suite, including Word, Outlook and Access
• Experience with data analysis, including maintaining databases, collecting data, filtering and cleaning data, identifying patterns, interpreting data and presenting findings
• Associate's Degree or higher with a major in business, finance, accounting, economics or a related field
• Experience in the financial services industry

• Attention to Detail
• Critical Thinking
• Data Collection and Entry
• Recording/Organizing Information
• Research
• Fraud Management
• Interpret Relevant Laws, Rules, and Regulations
• Problem Solving
• Quality Assurance
• Risk Management
• Adaptability
• Customer and Client Focus
• Prioritization
• Result Orientation
• Written Communications