Operations Team Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Description

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks.

Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager.

Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

• Resolves day-to-day problems and executes deliverables within the business unit
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Overseas team workload and provides general oversight and direction to team
• Maintains internal, operational controls and works within risk appetite of the business unit
• Reviews processes to ensure they are efficient and implements process improvement opportunities
• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.
• Leads and encourages the identification, escalation and resolution of potential risks.

• Three to five years of experience within Operations environment with a financial institution.
• Knowledge of payment processes and Canadian clearing systems/rules an asset.
• Proficient in Microsoft Office Suite with a strong background in Excel is a must
• Advanced analytical skills, with ability to use data to solve difficult problems and accurately interpret reports, models, and metrics; able to lead, execute and track results.
• Business Operations oversight
• Attention to Detail
• Collaboration
• Customer and Client Focus
• Active Listening
• Administrative Services
• Data Collection and Entry
• Quality Assurance