Operations Analyst - TFX Investigations

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for analyzing, improving, and optimizing the operations within the Transactional Foreign Exchange Remittance Transfers group. The team specializes in investigating and resolving client claims for remittance transfers in foreign currency. You will be responsible for end-to-end management of foreign currency wire investigations, break reconciliations, trade reversals, risk management and compliance reporting ensuring accuracy and timeliness according to Regulation E. TFX RT is also responsible for staying current with foreign currency updates to enhance client experience. You will work closely Front Office teams, trading desks, foreign bank partners and other line of business for wire investigations. The role will require you to identify operational inefficiencies and trends to drive process improvements and support the operations. In this role, you will also be required to use critical thinking skills to navigate gray areas within the operation in a fast paced and high-risk environment.

Required Qualifications:

• 1 year experience in foreign exchange operations, financial operations, or a similar role

• Risk and resolve experience

• Experience with Microsoft Office Suite

• Strong oral, written, and interpersonal communication skills

• Strong organizational skills

• Strong attention to detail

• Ownership and accountability for delivering high quality work

• Ability to prioritize effectively, adapt, and meet deadlines

Desired Qualifications:

• Experience with payment investigation systems: Global Investigations-Payments/Wires, Cash Manager, QZ Task, Cashpro FX

• Experience implementing process improvements and automation

• Understanding of Dodd Frank

• Demonstrates leadership, leading through change and process improvements to deliver results

Additional Skills Used:

• Controls Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Data and Trend Analysis
• Decision Making
• Problem Solving
• Quality Assurance
• Research

Hours 8 AM - 5 PM

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Shift:
1st shift (United States of America)

Hours Per Week:
40

Client-provided location(s): Charlotte, NC

Job ID: BankOfAmerica-JR-25046467

Employment Type: FULL_TIME

Posted: 2025-12-03T19:10:05