Operations Analyst - Global Wire Operations - US Investigations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Line of Business Job Description:

The USD Investigations Operations Analyst plays a critical role in delivering accurate, timely, and compliant post-settlement wire investigations support across the enterprise. This operation's role is responsible for end-to-end investigations case handling, ensuring issues are resolved efficiently while adhering to regulatory requirements, internal policies, and service level commitments. The analyst partners closely with management and key internal stakeholders to mitigate risk, protect the firm's reputation, and support seamless transaction processing.

This role requires a strong investigative mindset, attention to detail, and the ability to deliver consistent, high-quality results in a fast-paced, deadline-driven environment.

Schedule: Monday through Friday 9:00am to 6:00pm

Responsibilities:

• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes
• Execute end-to-end handling of post-settlement wire investigations, including research, analysis, and resolution of payment issues.
• Conduct investigative outreach to internal partners and external counterparties, as appropriate, to obtain required information, clarify discrepancies, and drive timely case resolution.
• Communicate professionally and effectively with internal stakeholders, providing clear status updates and ensuring appropriate case ownership and follow-through.
• Analyze payment data, wire messages, and transaction flows to identify root causes and determine appropriate corrective actions.
• Maintain accurate, complete, and audit-ready case documentation in accordance with regulatory and internal control standards.
• Meet or exceed established SLA, productivity, and quality targets, demonstrating a strong results-oriented approach to case management.
• Contribute to continuous improvement initiatives by identifying process inefficiencies, recurring issues, and opportunities to enhance controls, accuracy, and turnaround times.

• 2+ years of experience working with wire payment flows and message types (e.g., SWIFT), including a solid understanding of the end-to-end wire payment lifecycle from origination through settlement and reconciliation
• Strong written and verbal communication skills, with the ability to convey investigative findings clearly, accurately, and professionally.
• Proven ability to manage a high-volume workload, prioritize competing deadlines, and deliver consistent results within defined SLAs.
• Strong attention to detail, sound judgment, and analytical skills in an investigations or operations environment.
• Demonstrated ability to take ownership of cases from initiation through resolution.

• Experience with GIN and WTX applications.
• Prior experience in wire investigations or payment operations (1+ years preferred).
• Familiarity with regulatory expectations related to payment investigations and operational risk management.

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking