Markets Support Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for providing operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business through the lifecycle of a trade. Key responsibilities include handling trading and operational activities before deadlines, maintaining internal systems and providing operational support to internal partners. Job expectations include maintaining a high degree of accuracy with customers and data to ensure compliance with regulations and policies.

LOB Job Description:
Within Operations, the Trade Control function offers operational support and expertise to the Sales and Trading Desks, such as Credit, Rates, Mortgages and Equity. Trade Control is a team of specialists primarily responsible for the implementation of industry initiatives, exception management, trade reconciliation, clearing and etrading management. Trade Control's internal business partners include Front Office, Technology, Strategists, Controllers, Credit Risk, and other Operations teams. Some functions within Trade Control are also externally facing in respect to managing client queries and novations. Line of business counterparts include institutional clients and broker dealers. Regulatory reform and clearing have a direct impact to the daily support functions and specifically Trade Control members will be exposed to industry led initiatives as they unfold. The role does not require specific product knowledge, however it is considered an advantage. The individual requires excellent interpersonal skills and the ability to work well within a team and in a fast paced environment. The qualified candidate will look to succeed in industrialization efforts in order to enhance our processes and strategize our workflows.

• Performs set-up and maintenance of core data across client, account, instrument, and agreement data, and oversees data quality within key data platforms
• Ensures transactions are completed in an accurate and timely manner
• Provides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management
• Conducts daily monitoring of client trading activity across multiple markets, servicing clients' needs
• Completes accurate, timely clearing and settlement of trades with internal and external counterparties, including reconciliation management and governance of trade fails and breaks
• Performs tasks accurately during high volume periods in a team environment
• Identifies and flags potential risks in a timely manner
• Direct face off to the business and partnership with the various stakeholders to strategically deliver on GMO/ business requirements and the evolving market environment as necessary
• Work closely with the Trading Desk to support the business and perform Trade Control responsibilities such as -
• Trade Validation - Timely and accurate management of trade capture process to ensure all trades are booked according to terms of underlying agreement in both Front-Office and down-stream applications
• Provide support to assigned trading desks - Support the Trading desk across all Trade Control related functions in a timely and accurate manner
• Ongoing Trade maintenance - Manage trade lifecycle events & perform trade amendments as required
• Investigate and resolve breaks - Work closely with Front and Back Office to resolve breaks (e.g. Cash, Collateral, Valuations, Documentation etc)
• Production of daily reports - Distribute Daily reports to the Trading desk, business partners and Senior Management (requiring a high level of attention to detail)
• Resolve Risk and P&L issues - Work closely with Front Office, Risk and Finance to resolve issues in a timely manner
• Resolving client issues - Working with Sales and Client Management teams to ensure that client issues are addressed and resolved.
• Credit Default Event - Manage and Process Credit Events working with Front office, Technology and P&L to execute successfully.
• Resolve queries - Investigate any issues raised to the team, liaising with Front Office, Back Office and/or the client as necessary.
• Build and maintain relationships across senior business leads and support partners
• Involvement in ad hoc projects for new processes or industry initiatives

• Bachelor's Degree in either Math, Finance, Engineering or Tech
• Excellent ability to work in a team and with a wide user group across multiple functions
• Good attention to detail and drive to ensure necessary work is completed to a high standard
• Ability to work in a high-pressure environment
• Strong interpersonal and communication (verbal & written) skills
• Ability to work diligently, independently and prioritize multiple demands
• Proficient in MS Office - particularly Excel

• 1-2 years of experience in investment banking
• Experience in working with fixed income derivatives and securities - working knowledge of bonds/CDS is an advantage
• Understanding of the regulatory environment, legal entity strategy and the importance of robust internal controls
• Inquisitive and possesses strong analytical & problem-solving skills
• Partner with team, business and technology partners to embrace change and accomplish goals
• Strong knowledge of general business and corporate cultures
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

• Collaboration
• Customer and Client Focus
• Oral Communications
• Prioritization
• Active Listening
• Adaptability
• Business Acumen
• Client Management
• Data Collection and Entry