Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The Global Financial Crimes Compliance (GFC) Investigator performs end-to-end investigations across one or more lines of business relevant to the Investigators specific area of responsibility. In the investigative role, the Investigator conducts routine to complex investigations, including money laundering, or terrorist financing.

Job Description

Responsibilities for this role include completing investigations while ensuring cases meet or exceed closure and quality metrics, reporting facts of the investigation to assist in identifying potential operational or compliance risks, and completing Suspicious Activity Reports (SAR) in a timely and accurate manner for submission to regulators and/or law enforcement. This role may partner with GFC Risk Management, front line units or other stakeholders to resolve investigations. This role may ultimately report to any number of investigations teams across consumer AML.

• Lead and manage proficiency, quality, and capability-development programs for employees.
• Monitor employee performance, quality scores, and proficiency metrics to identify development opportunities.
• Conduct regular coaching sessions, feedback discussions, and performance reviews.
• Develop and implement training plans based on quality findings, business needs, and skill gaps.
• Partner with operational managers, quality teams, and stakeholders to drive performance improvement initiatives.
• Analyze performance data, identify trends, and recommend corrective actions.
• Ensure employees meet organizational standards, regulatory requirements, and operational procedures.
• Track progress on coaching action plans and measure effectiveness through defined KPIs.
• Support onboarding and continuous learning initiatives for new and existing employees.
• Create and maintain coaching materials, proficiency frameworks, and best practice guides
• Facilitate knowledge-sharing sessions, workshops, and calibration meetings.
• Prepare and present performance reports for senior management.

• Graduate / PG (any stream) preferably from Finance stream or MBA Finance / Banking & Accountancy

• Minimum Years Business & Functional Experience: 12 - 14 Years
• Minimum 2-3 years of experience with AML Investigations, Financial Crime Transaction Monitoring, Risk, or Compliance experience and/or knowledge of financial crimes typologies; financial services, investigative service, or law enforcement

• BSA knowledge related to AML
• Coaching and employee development
• Stakeholder management
• Performance and trend analysis
• Strong attention to detail
• Data interpretation and reporting
• Problem-solving and decision-making
• Excellent verbal and written communication
• Presentation and facilitation skills
• Feedback delivery and coaching conversations
• Proficiency in MS Excel, PowerPoint, and reporting tools

• Strong coaching, mentoring, and people development skills.
• Ability to identify performance gaps and create effective improvement plans.
• Strong stakeholder management and influencing abilities.
• Data analysis and reporting skills with the ability to interpret trends and metrics.
• Root cause analysis and problem-solving capabilities.
• Ability to collaborate effectively across functions and levels of the organization.
• Willing to work on rotational shifts