Manager
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
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Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview
The Managed Implementation function sits within Global Treasury and Merchant Operations (GTMO). It supports large corporate and commercial banking clients and comprises of Intake Specialist, Express Implementation, and Centralized Inline QA teams.
With the scope addition of GTMO Reporting work, this Individual Contributor role will own end-to-end reporting execution and entails GBS teams supporting GTMO Business Support teams with daily report creation, automation, and delivery using standard data and reporting tools across regions. The team will manage data preparation, reporting, workflows, and issue resolution, while partnering closely with business stakeholders to understand requirements and deliver accurate, consistent, and timely reports.
Job Description
GTMO Reporting role is responsible for the production, automation, and delivery of recurring reports and data processes using established ETL and BI platforms. The position requires strong ownership of reporting workflows, including troubleshooting and resolving issues when standard processes encounter errors.
The role will also support the automation of reporting solutions end-to-end, from data acquisition through visualization and delivery. Frequent engagement with internal stakeholders and managers is a core part of the role, requiring clear communication and a strong understanding of both data and business context.
The ideal candidate is experienced, detail-oriented, and comfortable managing multiple priorities while proactively identifying opportunities to improve reporting efficiency and reduce risk.
Responsibilities
- Own day-to-day report production, automation, and visualization workflows
- Develop and maintain efficient, reliable data processes that support consistent reporting
- Troubleshoot data and process issues and implement sustainable fixes
- Partner with internal stakeholders to understand reporting needs and deliver high-quality solutions
- Collaborate with peers to ensure consistency, accuracy, and standardization across reports
Requirements
- Strong data understanding and reporting discipline
- High attention to detail and accuracy
- Problem-solving mindset with focus on root-cause resolution
- Ownership of end-to-end reporting workflows
- Ability to manage multiple priorities and deadlines
Education
Certifications If Any
Experience Range
5+ years with data processing, reporting, or analytics roles
Foundational skills
- Strong ability to write and interpret SQL
- Experience with Alteryx or a comparable ETL / data preparation platform
- Experience with Tableau or a comparable BI visualization tool
- Strong communication skills and ability to work with multiple stakeholders
Desired skills
- Automation mindset with focus on efficiency
- Dashboard design and data storytelling
- Process improvement and standardization experience
- Understanding of risk and controls in reporting
- Exposure to banking / treasury operations
- Experience working with global teams
Work Timings
1:30 to 10:30pm IST (Mon to Fri)
Job Location*
Gurugram
Perks and Benefits
Health and Wellness
- FSA
- HSA
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
- Adoption Assistance Program
- Adoption Leave
- Family Support Resources
Work Flexibility
Office Life and Perks
Vacation and Time Off
- Leave of Absence
- Personal/Sick Days
- Paid Holidays
- Paid Vacation
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- 401(K)
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Internship Program
- Associate or Rotational Training Program
- Mentor Program
- Access to Online Courses
Diversity and Inclusion