Lead Operations Representative - Branch Ops, Branch Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
The role requires the candidate to process branch operations related activities, to manage Cash counter, trade and treasury transactions with good accuracy and speed to meet the defined TAT.

Responsibilities:

• Efficiently process cash management and trade and treasury transactions
• Ensure Processing as per TAT's
• Responsible for effectively processing of transactions
• Engage with clients to build strong relationship and effectively manage their expectations.
• Generate new ideas and contribute towards process improvement.

• Graduate with minimum 2-3 years' experience or MBA with 1-2 years' experience in Banking Operation
• Should possess basic knowledge of Banking
• Responsible for effectively handling trade and treasury transactions
• Responsible for efficient handling of the Cash Management Process for the branch
• Good customer service and interpersonal skills
• Good verbal and written communication skills
• Ability to manage volumes with accuracy
• Ensure compliance with reporting/ response deadlines
• Ensuring adequate controls are in place and Support Client Services and Implementation on client review and requirements
• Regular interaction with Internal and External stakeholders, clients and peers across branches for job related activities.
• Contributing towards department efforts in the areas of constant process improvement, improving productivity rates.