Hosting Admin/Infrastructure Engineer for On-premise Glassbox Monitoring Tool

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement.

Overview:

This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement.

Responsibilities:

• Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards
• Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
• Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose
• Develops software solutions to address manual and repeatable work or inefficient processes
• Conducts on-site evaluations of third-party products being considered for firm adoption
• Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains

• 5 to 10+ years of experience in Infrastructure Engineering
• Hands-on shell scripting and Linux system administration experience
• Hands-on Java application hosting on Linux experience
• Expertise in scripting languages such as Shell Script, BladeLogic NSH, Python, Perl
• Basic working knowledge of regular expressions
• Thorough understanding of server certificate implementation / TLS and how to troubleshoot connectivity issues
• Strong debugging and analytical skills
• Strong network troubleshooting skills using various tools (Ping, nslookup, traceroute, curl)
• Good communication skills with ability to coordinate work between system admins, network engineers, end users and others to deliver solutions together
• Creative individual with a track record of working on and implementing innovative technology solutions
• Self-starter with the ability to deliver complex solutions with minimal oversight and supervision
• Bachelor's degree or equivalent work experience, preferably in Computer Science, Statistics, Mathematics, or a related field.

• Experience with deployment tools such as BladeLogic, Ansible, Terraform, Puppet, Chef and/or AutoSys
• Experience working in a secure, multi-data center environment (including basic understanding of how firewall rules work)
• Experience with other monitoring tools such as Glassbox, Tealeaf or other real-user experience monitoring tools

• Analytical Thinking
• Application Development
• Automation
• Production Support
• Risk Management
• Adaptability
• Business Acumen
• DevOps Practices
• Solution Delivery Process
• Solution Design
• Architecture
• Collaboration
• Innovative Thinking
• Stakeholder Management
• Technical Strategy Development