FC Client Service Representative - Santa Maria Financial Center
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
Want more jobs like this?
Get jobs in Santa Maria, CA delivered to your inbox every week.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC
This position is open for the entire market and the specific Financial Center location will be based on business needs. If you are offered a position, you will train at one financial center, and then potentially move to another location that is within a reasonable commuting distance of your home to the extent permitted by applicable law.
Job Description:
This job is responsible for providing a positive client experience that leads to improved client satisfaction. Key responsibilities include processing transactions accurately and efficiently in a challenging environment while simultaneously creating interest in solutions and services that meet the client needs. This is not a sales position; however, job expectations include ensuring clients are quickly connected to the appropriate teammate to execute against the Life Priorities Strategy and educating clients on conducting simple transactions through self-service technologies.
Responsibilities:
- Executes the bank's risk culture and strives for operational excellence
- Drives the client experience
- Grows business knowledge and network by partnering with experts in small business, lending, and investments
- Educates clients on conducting simple transactions through self-service technologies
Skills:
- Active Listening
- Adaptability
- Attention to Detail
- Collaboration
- Customer and Client Focus
- Client Experience Branding
- Client Solutions Advisory
- Conflict Management
- Referral Identification
- Relationship Building
- Account Management
- Business Acumen
- Business Development
- Critical Thinking
- Emotional Intelligence
- Spanish preferred
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
20
Pay Transparency details
US - CA - Santa Maria - 300 Town Ctr E (CA0264)
Pay and benefits information
Pay range
$24.00 - $25.83 hourly pay, offers to be determined based on experience, education and skill set.
Predictable pay
This role is compensated with a base salary and is not incentive eligible.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Perks and Benefits
Health and Wellness
- FSA
- HSA
- On-Site Gym
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
Work Flexibility
Office Life and Perks
Vacation and Time Off
- Leave of Absence
- Personal/Sick Days
- Paid Holidays
- Paid Vacation
- Sabbatical
Financial and Retirement
- Performance Bonus
- Company Equity
- 401(K) With Company Matching
Professional Development
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Tuition Reimbursement
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program