Experience Design (XD) IV, Product Design - Bank of America Experience Design

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

• Lead, design, optimize and deliver useful and elegant, best-in-class digital experiences and vision working from a multidisciplinary, holistic perspective from concept to execution and implementation.
• Apply a broad range of product design capabilities across user experience and visual design to craft complete vision, product and experience solutions across domains, programs, and lines of business.
• Be a trusted advisor at scale to leaders and partners with a diverse set of stakeholders and cross-functional teams, including product management and engineering, and cultivate the network required to drive decisions and vision.
• Serve as a craft and delivery expert on complex work while collaborating with product designers, design researchers, design operations, design technologists, and influencing across design, product, engineering, data science, legal, and compliance.
• Autonomously lead multiple designers across the discovery and delivery design workflow to develop and deliver advanced experience design deliverables while providing oversight - including information architectures, user flows and journey maps, wireframes, high fidelity designs, compositions, design specifications, redlines and prototypes.
• Drive advanced analysis with clarity by synthesizing, assessing, providing focus, bringing decisive leadership amid ambiguity, and guiding to best design approach. Operate at scale by seeking connecting patterns across projects and lines of business.
• Lead, conceptualize and design multi-modal interactions and digital experiences across conversation interfaces, web, mobile web, and native apps (iOS and Android).
• Demonstrate complete suite of product design specialties including complex information architecture, cross-product navigation, conversation design, and evangelizing WCAG accessibility standards.
• Advocate for user research and synthesize insights into product direction and enhanced customer journeys.
• Lead, evaluate and benchmark existing product and service experiences, apply design expertise and heuristics and competitive insights and new frameworks to move discussions forward.
• Organize design critiques, formally mentor other designers, and manage multiple complex programs to drive timely, high-quality outcomes.
• Lead decisively through ambiguity and influence in collaborative settings, building and nurturing strong relationships.
• Work on multiple complex programs or lines of business, managing time and expectations with stakeholders across the organization, staying knowledgeable on project and product details.
• Drive evolution of standards, reflect our design system patterns in work and champion best practices while also setting vision for innovative digital, technology, and AI experiences.
• Model excellent visual, communication and storytelling skills and demonstrate thought leadership by challenging the status-quo, present independently and navigate questions.

• Crafts and facilitates undefined problems into world-class software solutions, deliverables or reporting within time, scope, and budget by reframing XD frameworks, and practices
• Establishes vision and strategy across initiatives throughout the end-to-end product-development lifecycle
• Advises and facilitates alignment through ambiguous conversations with teammates, partners and stakeholders
• Operates autonomously across teams and drives resolution through ambiguity and change

• 10+ years of industry design experience in a role demonstrating multidisciplinary product design, with a portfolio showcasing your proven expertise.
• Demonstrated leadership designing, optimizing, and delivering for complex systems, AI-enabled platforms or products at enterprise scale, including systems used by millions of users or span multiple business units across complex, federated ecosystems.
• A strong track record leading the successful execution of large customer-facing digital experiences, multi-channel consumer-facing applications, responsive web, and websites, including complex, compliant, and transactional systems.
• Expert in user-centered design principles, development of better practices, and rapid ideation processes like Lean UX, Design Sprints, and Agile.
• Ability to anticipate questions, lead and facilitate discussions and model ability to shift across portfolios and programs.
• High proficiency working with and contributing to design systems and adhering to brand guidelines while leveraging quantitative and qualitative data to inform and inspire design choices.
• Experience leveraging AI agents or assistants in production.
• Expert level proficiency with design and emerging tools, including Figma, Lovable, Copilot, GitHub, and Claude Code.
• Demonstrated success in influencing and advising executives and cross-functional teams to drive to decisions and resolutions with senior stakeholders and launch complex customer-facing digital products and programs.
• Exemplifies leadership in problem-solving with a strong work ethic, showcasing reliability in issue resolution and time management with a focus on results.
• Track record of maximizing impact, being reflective, and inspiring others to do their best work.
• Continuous learner with strong interest in, and aptitude for learning new design and technology skills.
• Excellent communicator in written and verbal form; strong listening and presentation skills, ability to work well with executives, with proven ability to facilitate and influence.
• Adapts swiftly and positively to change, embodying curiosity, resilience, and flexibility.

• Financial or similar industry experience preferred.
• Bachelor's degree with corresponding product design experience.
• Knowledge of collaboration and production tools such as MCP (Model Context Protocol), JIRA, and Confluence.

• User Experience Design
• Critical Thinking
• Adaptability
• Stakeholder Management
• Presentation Skills
• Product Design and Development
• Research
• Collaboration
• Decision Making
• Project Management
• Usability Testing
• Process Management
• Agile Practices
• Problem Solving
• Written Communications