Cyber Incident Response & Management Co-Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

We are seeking a senior-level manager who will serve as the Cyber Incident Response & Management Co-Lead. This role is responsible for overseeing the global Cyber Incident Response & Management program, ensuring rapid and effective response to security threats, events and incidents, and vulnerabilities across the enterprise to reduce the impact to Legal, Financial, Reputational, Operational and Regulatory risks. This includes ensuring long-term wellbeing of the team, drive training requirements, global team strategy, and working with incident response vendors and the GIS Workforce Strategy team to arrange and maintain additional surge capacity. You will lead a team of skilled professionals, collaborate with cross-functional stakeholders, and drive continuous improvement in detection, response, and recovery capabilities.

This individual will be accountable for Cyber Incident Response documentation, metrics and ensuring events and incidents progress through the Cyber Incident Response Lifecyle. The role requires regular engagement with risk partners, across compliance, Audit and Regulatory engagement teams.

The associate is required to closely monitor and track active events and incidents, partner with stakeholders across the enterprise, and provide written and verbal updates to executives across the Bank. The Senior Cyber Incident Response Manager will also often interface with executives from other companies.

The role involves direct management of senior incident managers; and matrix management of the global Cyber Incident Response and Management team, providing guidance and a point of escalation for response activities.

Key Responsibilities

• Co-Lead the global incident response function, including strategy, operations, and team development.
• Develop and maintain incident response plans, playbooks, and escalation protocols.
• Oversee the detection, triage, investigation, containment, and remediation of security incidents.
• Coordinate with legal, compliance, communications, and executive leadership during major incidents.
• Establish metrics and reporting to measure incident response effectiveness and maturity.
• Partner with internal teams to drive post-incident reviews and root cause analysis to inform future prevention and response.
• Collaborate with threat intelligence, response teams, and vulnerability management teams to enhance readiness.
• Ensure compliance with global regulatory requirements and industry standards.
• Represent the organization in external forums and with partners during incident-related engagements.

• 10+ years of experience in cybersecurity, with at least 3 years in information security operation leadership.
• Proven experience managing global security incidents and crisis communications.
• Deep understanding of threat landscapes, attack vectors, and mitigation strategies.
• Strong knowledge of NIST Cybersecurity Framework
• Experience with SIEM, SOAR, EDR, and forensic tools.
• Exceptional leadership, communication, and stakeholder management skills.
• Relevant certifications (e.g., CISSP, CISM, GCIH) preferred.
• Must be located in the Charlotte area.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.